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Swiggy — Sending wrong item which has not been ordered

Address: Janaki Nagar Colony, Toli Chowki, Hyderabad, Telangana..
Website: www.swiggyinstamart.com

ORDER #[protected]
Amount 679,
wrong item was sent to me and when i raise this complain they asked to send a mail and was told it would be resolved in 24 hours.
After i wrote a mail they are replying me stating they can't refund my money.
i don't want to lose my harden money, i want swiggy to refund my money .
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ORDER number is [protected]
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Hi there, we are disheartened to hear about your experience. Please write to us at [protected]@swiggy.in with your registered details and we will be happy to reach out to you and resolve this.
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