Swiggy — Swiggy ID is temporarily deactivated

My ID is temporarily deactivated but I'm unable to find my fault. Last duty day most of the road was under the water. Therefore my cycle battery was dad. There is no one way to reached pick up location. Therefore I did the bike issue this order. So, I think this is no fault.
Dear,
Sir/ Medam
Most respectfully, I pray to say that I want to do this work. Please grant me and activate my ID.
ID number : 2063868
Ph number :[protected]
A lot of thanks.