Swiggy — Swiggy is not returning my money

Hi
I'm Shivani' I'm a regular cus6of online food delivery partener of Swiggy. But what happened this time was totally unfair.
Actually i ordered Two *Butter Masala Dosa* from *Asli Madrasi Dosa* on 3rd August at 8:11pm. My order id is #[protected] and i paid 215/- in total.
So firstly the delivery boy was rude and he was soo late and also he didn't delivered the product at my doorstep. Let's ignore this' when my brother came back home after picking up the order from delivery boy' we were shocked to check that there was only *One Butter Masala Dosa* only. It was approx above 9pm. We didn't had contact number of delivery boy so we complaint against this misbehave in swiggy customer care. But their customer service is just third class. I spent my hour explaining them my issue and asked them to give me my refund of missing order or give compensation for this mis treating with customer. But they didn't listen to me and asked me to wait for 2days. Like seriously i paid and i didn't get food for that money. After 2days what they mailed was just a sorry word for all this. Like i spent my money to buy myself food but i didn't recei6my food so i complained about it and rather than giving any compensation they just said sorry.

I told them if your sorry can fix everything then why there is need of laws, rules and regulations.
Also their escalation department team qas very rude' one of the employee closes my chat while i was still writing my issue. After waiting for soo long i have to take this step beacuse i know my rights and i want my hard earned money back.

In the end i just want to say i have faith in consumer court of India. Because nobody wants to get their money wasted or snatched like this by bigger companies. I just want my money back and also a compensation for the mis behaving with me by the escalation team employee and the delivery partener. I'm very disturbed from all these things. I want justice to be served.

I'm sharing all the necessary details. In case any thing is missing do contact me once.
SHIVANI
[protected]