[Resolved]  Swiggy — Swiggy not providing full refund for damaged food parcel delivered

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: I ordered my lunch from The Square Novotel Pune around 2 pm today. The food was suppose to be delivered by 3 but due to some load at the restaurant delivery person reached at 3:30 about which I was aware. But the delivered parcel was in a very pathetic manner. There were 2 mock tails with delivery which were spilling out and when I checked the food items that was also damaged

It occurred on: 19/03/2022

I simply asked them to refund my entire amount for the order which is Rs. 1348. But they are shamelessly offering me maximum refund of Rs. 600 and pressurising me to accept it.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sandeep Raina

Order Number:[protected]