[Resolved]  Swiggy — Swiggy order id #[protected] Item missing from my order

Address: Medavakkam Chennai

Website: www.swiggy.com

My swiggy order I'd: ORDER #[protected] ordered from KBS COFFEE HOUSE. .
I ordered from swiggy on 30/01/2023, where i totally ordered 4 item 2qty masala Puri, 1qty dahi Puri and 1 banana cake. Where i received only 2qty masala Puri alone, when i contacted swiggy regarding this, they said they will investigate and will resolve, Then i contacted kbs coffee house via phone, they said they packed everything correctly and they have proof and they also said if it is missing may be the delivery person took it. I don't know who is the culprit here, the restaurant or the delivery person. What ever it is my item is missing, swiggy later sent me a mail. We can't do anything here, you can just rate the restaurant according to this, then again my problem isn't resolved here. Why looting people's money