Swiggy — Swiggy stole my money

1.Who is the responsible for delay food preparation (1hour) me or that hotel?

2.Who is the responsible for that delivery person not ready to pickup hotel? This person rounding opposite direction in 1 hour

3.Your team already told refund is process but this is forgery, screenshot attached for your reference

4.Food wastage is fully response for hotel side and delivery boy side delay. But penalty to me how is reasonable?

5.All mistakes are your side but penalty for me VERY FUNNY & VERY VERY CHEETING

6.This money I knew did not go to the hotel, Swiggy stole my money. I am wrongly paid to swiggy before delivery of food. Maybe I marked payment method is cash on delivery what can I do?

Clearly found swiggy is cheating me

Confidence in Swiggy has waned.