Swiggy — They are looting customers.

Today on my girlfriends birthday ordered a cake and cup cake on swiggy app. The one delivered was spilled and broken. i called the restaurant and told 5 times to please packed and send items carefully but you can see result. i tried to contact them but they are not hearing it cost me 1000 rs. and they didnt even apolozise i said that i dont want anything but please hear my issue and replace it but they closed my chat and not said a single word. They are looting customers They are doing fraud by sending other items when that item is not available.