Swiggy — Unable to retrieve my pending payment amount

Hi Swiggy Customer Support,

I’m really frustrated and disappointed with the ongoing issue I’ve been trying to resolve. Here’s what’s been happening:
-On 01-Dec-2024, I received a Rs. 786 coupon for Order #[protected].
-The coupon was auto-applied to Order #[protected] for only Rs. 188, leaving me with a balance of Rs. 598, which I’m unable to use or get refunded.

I’ve been reaching out to customer support via email for the past two weeks, but all I get are the same responses, with no resolution. Despite spending hours explaining the situation to different reps, I’m still being told that the Rs. 598 is non-refundable—something I just can’t accept.

As a loyal Swiggy One subscriber, this experience has been incredibly disappointing. I really hope someone from the leadership team can step in to resolve this with a full refund and an apology within 24 hours.
If this isn’t sorted soon, I’ll have no choice but to escalate further.