Swiggy — Unauthorized cancellation of order and subsequent refusal to refund

Date 15th Jan 2022
i ordered food from Swiggy. when order started delaying i inquire about status of order. first the chat representative assure me that order is on time. Aft some time he told me that there is no delivery boy available so he told me that he will assist in cancelling the order. i inquired about the charge or cancellation fee. he explicitly told me no charges because of non availability of delivery boy. even aft that no where in chat i confirmed to cancel. the person proceeded with cancellation. aft that i waited fr 2 days but no refund ws initiated. now they are saying they won't refund as full cancellation fee is charged.