[Resolved]  Swiggy — Undelivered Order #[protected]

Address: Seshadri nagar road no 1 rayudupalem

Website: Www.Swiggy.com

Subject: Urgent Complaint: Undelivered Order #[protected] on August 29th

To Whom It May Concern,

I am writing to express my deep dissatisfaction and disappointment with the service provided by Swiggy on August 29th, in connection with my order #[protected].

My name is Puneeth Kumar, and my contact number is [protected]. I placed an order through Swiggy on the aforementioned date, which was tagged with Order #[protected]. Despite the app indicating that the order was delivered, I regret to inform you that I did not receive the items I ordered.

When I realized the order had not been delivered, I immediately contacted Swiggy's customer care. I spoke with a representative who identified herself as Jasmine. She acknowledged the issue and informed me that the delivery partner was not responding to her calls at that time. Jasmine suggested that I proceed to place a new order and email your support team for a refund. This suggestion felt unfair, as I should not be required to reorder due to a lapse on your end.

I followed Jasmine's advice and sent an email detailing the situation and requesting a refund, attaching relevant chat screenshots and email correspondences as evidence. I expected a swift resolution considering the mistake was on Swiggy's part. However, I am appalled to note that my subsequent emails have gone unanswered, and I am now informed that my order has been wrongly marked as delivered, with no refund offered.

I wish to emphasize that I have the necessary evidence in the form of chat screenshots and email communication to support my claim. The negligence in handling my concern and the lack of transparency in your communication have left me frustrated and deeply dissatisfied as a customer.

I demand a thorough investigation into the mishandling of my order #[protected]. Additionally, I request an immediate refund for the amount charged for the undelivered order. It is unjust to charge for a service I did not receive and for the subsequent lack of assistance in resolving the matter.

I urge Swiggy to take customer satisfaction seriously and uphold the reputation of your brand. Failure to provide a satisfactory resolution within [reasonable time frame, e.g., 5 business days] will leave me with no choice but to escalate this matter further through appropriate consumer protection channels.

I look forward to your immediate attention and resolution of this issue. Please acknowledge receipt of this complaint at your earliest convenience.

Sincerely,

Puneeth Kumar
Contact: [protected]
Email: 19555a0517.[protected]@gmail.com