Swiggy — Very late Order delivery

I ordered breakfast at 7:38am today, but the delivery was after 1hour . As I saw the delivery person tracking, he crossed my address and went far away, even I kept asking with the customer care people alot, the delivery was so late and we received the breakfast which is very cold at that time, this was not the 1st time happened to us. It's 3rd time happening with the negligence of swiggy