[Resolved]  Swiggy — Very Urgent - Deficiency in Services by Swiggy

I am writing to address a significant theft and security incident that transpired due to the actions of a Swiggy Genie partner.

On August 24, 2023, at 8:55 PM, I placed an order under Order ID #[protected] for the delivery of a package from Lokhandwala, Andheri, Mumbai, to Juhu, Mumbai. This package contained food intended for my two young children, aged 9 and 12 years, who were residing in Juhu.

The designated delivery executive for my order was Mohammad Saddam, reachable at +91 [protected]. Mohammad Saddam collected the package from my Lokhandwala address. I actively monitored the delivery process and noticed that he failed to update the system regarding the pickup of the package, as the order status continued to display "pick-up in progress." I immediately made several attempts to contact him through phone calls, but my calls were consistently ignored.

Subsequent to waiting for more than an hour, a timeframe more than sufficient for the package to travel from Lokhandwala to Juhu, I engaged with the Swiggy customer service through both chat and telephone. Unfortunately, I was disappointed to find that no representative was able to provide adequate assistance or even attempt to establish communication with Mohammad Saddam.

This incident has left me greatly distressed. It appears that Swiggy's vetting procedures for recruiting personnel have not been thorough enough to identify individuals with questionable intentions, leading to incidents of outright theft. This occurrence raises significant concerns about the security practices within Swiggy.

Regrettably, Swiggy’s response has been inadequate on multiple levels. Not only has there been a failure to comprehend the severity of the situation and offer a prompt resolution, but there has also been an inability to trace the perpetrator and hold them accountable. Furthermore, assurances were provided that a senior representative would promptly reach out to me, yet it has now been over 4 days since that assurance was given, and I have not received any communication from your team.

It is imperative that you take appropriate action against Swiggy for the immense inconvenience I have endured.

I anticipate your immediate attention to this pressing issue. Your prompt response and resolution are awaited.

Should you need any additional information please reach out to Natasha Lopez from my office, she can be contacted on [protected].

Best regards

Priyanka Bhartia