Swiggy — Worst Quality of Food

I ordered Paneer Butter Masala with Rumali Roti and a Veg Manchuria through SWIGGY and I must appreciate the delivery guy that he reached in 30 mins I was happy with the first experience with the delivery. But the actual incident happened when I opened the parcel i get to see that the quality of Paneer Butter Masala is at it worst and a pungent smell is coming out of it, when I took it up with the customer care they just keep chanting the same words that "Sorry about the experience and we apologize for the same" and not even trying to understand what I was going through as me and my wife and a kid are waiting for this which is a totally waste of tym is what I realised it later.