Swiggy — Wrong cake received and spillage issue with cake

I ordered a cake from Good bakery Lucknow through Swiggy. Order number is[protected].

The cake I ordered is Choco fans mini cake and I got sinking fruit mini cake.

First of all I received a different flavoured cake with a lesser cost value and it was completely spilled from one side. I complained about it to Swiggy for replacement of cake but all I got is an apology after 10 hours of waiting and no other resolution.

Birthday was spoilled. Stop doing such things to your customers and even if it happens atleast provide a proper resolution. We feel cheated and looted by suck kind of acts.