Swiggy — Wrong delivery of one of the items out of the full order

Order#[protected].
1. Wrong delivery of the product done after waiting for 40mins.

2. On reaching out the customer service immediately with the required photos of the wrong delivery for over 30mins no solution has been offered with asking the customer to reach out via email.

3. The solution at the point of first connect immediately was to check if the right product can be delivered which didn’t happen. Followed this as the right product couldn’t be delivered, refund for wrong delivery should have been done which also was not done.

4. First connect was through chat, the first chat agent directed me to the email address to raise the issue. On requesting for escalation via chat he passed it to other agent who said refund is not possible.

4. Further to this on writing an email to [protected]@swiggy.com- apparently their team underwent a assessment and provided a REFUND OF RS.1.