Swiggy — Wrong item delivered and not refunding

Address: C-572b,street no.-07,majlish park

I placed a food order on Swiggy Mobile App (details stated below).

Date:- 17/07/2022 10:39pm

Restaurant: apni rasoi
Item: malai chaap
Order no.- #[protected]
Order Amount: Rs. 197

I received a different order by Swiggy Delivery guy (details stated below) and raised a complaint through the same Swiggy Mobile App.

Restaurant: apni rasoi
Item: malai chaap
Order no.- #[protected]
Order Amount: Rs. 197

But after a chat with the customer care executive, Swiggy was not ready return my order and refund the amount.