[Resolved]  Swiggy — Wrong Items delivered from swiggy instamart

We ordered some grocery items from swiggy instamart. Order number[protected]. Order amount Rs 544.
The delivery person just handed over 2 kwality walls ice cream instead of the order that i placed . When talked to the delivery person he said not his fault and blamed the store for it. There was now way he connected us to the store neither we had a way to connect to the store. When tried to raise a complaint with the customer care they don’t have a way where we can talk to them directly. However there was a person named raj from customer care who started a chat but when asked for help he did not bothered to respond. And after sometime he said we have given you the resolution hence closing the conversation.
Unexpected this from swiggy. Need some help . Rs 544 is a huge amount for me and i just cant let it go because of the improper system of swiggy in place.
Was this information helpful?
No (2)
Yes (14)
Mar 21, 2022
Complaint marked as Resolved 
The company refunded the amount only after telling them that we have raise a consumer complaint against them.
 
3 Comments

Comments

I am facing the same issue with my order id-#[protected]. Wrong items delivered and customer care team is denying to replace it with original or refund. This is a big scam going on over Swiggy and fooling customers.
Actually I ordered mint leaves but coriander leaves came
i got a similar issue on 22nd june 2023, and luckily i received my actualy order, as well as the wrong order items also, seems like that was my lucky day.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Swiggy
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    5068
    Pending
    0
    Resolved
    651
    Swiggy Phone
    +91 80 6746 6791
    Swiggy Address
    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
    View all Swiggy contact information