[Resolved]  Tamil Matrimony — Rude behaviour to the customer

Address: Chennai, Tamil Nadu
Website: Tamil Matrimony .com

We have paid membership with Bharath Matrimony since 2004, before the expiry date sales and marketing staffs or the employee who deals with the particular customer would do delegent following to renew the subscription, once done they forget the customers and show their rude behaviur, as though cutomers . are at their disposal . We request Bharath Matrimony to employ polite and pleasing personnel at the back office if they are to answer customer queries. My register no is M697884, this morning I just enquired whether they have any short time subscription, I spoke to one Hemalatha in Chennai office mob no [protected] Date[protected], from Faridabad .at11.15 am and 3.15 pm. When I told her that I would complain she said that Ican go ahead bcos I yelled at her yesterday morning when she asked me to renew my subscription. BHARATH MATRIMONY should make its employees realise CUSTOMER is the king, and people are employed to clear our doubts, and they are to provide us service, not supposed treat customers as beggars. I request Bharat Matrimony to be more customerfriendly and take the necessatry action. Thankyou, Mrs.NirmalaKannappan
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Aug 7, 2021
Complaint marked as Resolved 
Tamil Matrimony customer support has been notified about the posted complaint.
 
1 Comment

Comments

Dear Member,

Thank you for contacting Bharatmatrimony.com

We are deeply concerned with the issues raised by you.

We regret that our service couldn't live up to the expectations and the inconveniences you have faced due to the rude behavior of our executive.

We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.

All our customers are important to us and your feedback will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We earnestly hope that the negative experience you had will not come in future.

We wish to assure you that we are always there to address your needs. In the next few days we'll make our best attempt to restore your confidence in our service. In addition, we shall ensure that such lapses do not recur.

Should you require any clarifications or assistance, please do not hesitate to contact us via email to [protected]@bharatmatrimony.com.

We value your association with Bharatmatrimony.com


Regards,
Team Contact Center
Bharatmatrimony.com

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    +91 41 3450 0095
    +91 44 2463 1500
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    No:94, TVH Beliciaa Towers,10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai City Corporation, India - 600028
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