[Resolved]  Tanishq — Golden Harvest refund

Dear Complaints Team,

On 28 June 2023 under the Tanishq Golden Harvest Scheme, I bought digital gold for ten thousand rupees. The receipt was never delivered to my inbox and the transaction never reflected on the account.

I connected to the chat and was told “that happens, it was a drop order, not to worry, it will be refunded within 5-7 working days”.
The money has not been refunded, I have requested the refund via chat, phone calls, and emails (Ticket #[protected]). They always asked for the same details which I have furnished, the site used (https://www.tanishq.co.in/#home), my bank account, PAN
Card, etc, everything they have requested. The supervisors/customer executives I have talked to always say the same
words, the same standard apologies and said the issue will be resolved. I have chatted, e-mailed, and talked to many different agents.

However, the money has not been refunded.

Please take up this matter with the concerned teams to do the needful at the earliest.

Many thanks,
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Jul 31, 2023
Complaint marked as Resolved 
You forwarded the complaint to the team. Today (and probably after a week or so), I received a notification from the bank that the money was credited. Thank you for your help:)
Titan Company customer support has been notified about the posted complaint.
 
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