Titan Company Complaints & Reviews

I am Bipin Dattani who visited your Ahmedabad show room . Bought a chain and paid Rs 20 K as advance . Before the receipt was made, I requested to change name to Mrs Chandan Dattani.s name but unfortunately, they made receipt of my name which i did not want . Then they expresed inability to change name finally decided to cancel my order . Even to get advance paid amount back, had to undergo lot of formalities and my experience was very bad . It is completely a bureaucratic approach and all became helpless.
I would certainly avoid going to Tanisq next time . Though it does not matter to Tanisq but I as a customer would certainly refrain from going to your stores in the future. . Thanks once again .
Bipin ( [protected] )

Dear Sir,

I have purchased the Fastrack smart watch from e commerce site it is under warranty after a week it stopped working i contacted customer care and also raised a mail to customer care but no reply from the prestigious company.tje customer care number won't work and customer support through mail othe means is nothing.
What should I do request to ccaept the compliant

Helo sir,
I purchased a gold ring from ur cannaught place showroom, on 15 March (Friday)

- I purchased d ring, for my sister, who lives in banglore, to gift her.

- I connected wid my mom after purchasing, she told me, dat 14 size dat I bought is not for my sister, exchange it for a bigger size.

- after 2 days, of purchase, on 18march(Monday), I exchanged d ring on d same showroom for a...

The titan smart pro app has been removed from android store.. so cannot install. In iPhone it is not providing any otp. My phone num is india no and dnd disabled...

We visited Tanishq Jwellery Store & store address is B-118 Indra Nagar LUCKNOW, UTTAR PRADESH, address is "not mentioned" on GST portal as ADDITIONAL ADDRESS and their PRINCIPAL BUSINESS Place is Meerut Uttar Pradesh for same GST no. and HSN Code "71131910" also not mentioned in their GST registration as shown on bill.

GST - 09AAACT5131A2ZU...

I bought an expensive fastrack watch and the strap started shredding within 3 months. I went to the store for a replacement strap but none of them had it in Malleshwaram Bangalore ( I went to 3 store in and around Malleshwaram including the Titan service center)
When I emailed customer care, they asked me to share the pictures which I did. It took them almost a month to get back to me. Finally they asked me to submit the watch to the...

I have gold plan in Tanisq velachery and paid all monthly dues for the plan. when I went to purchase gold the sales person gave false information about the product and we came to know just one min before billing. I have informed floor manage reg the sales man behavior and he didn't take any action. they are literally cheated us and wasted our time. then we went to other branch and purchased our jewellery. today I have visited adayar branch...

I wanted to buy some product online and have been reaching out to live chat to show me designs once before placing the order. But support informs me they have provided details to store manager and I should hear by end of the day. It’s been months now but not even 1 time I received any text!! Again tried yesterday and today and querying few things- live chat folks have a way to disable my messages and go offline - the worst attitude ever!!!...

Tanishq and caratlane store at ghodbunder road Thane insisted for providing phone number for purchase of a ring amounting to INR 15000

I get many promotional calls at odd hours, so I don't provide my phone number for purchasing things

I explained that at both places but I was told that unless u provide phone number, U will not be able to purchase a product

Please look into it...

As small and simple thing like getting new battery, the price of which was Rs 10, We were charged a service fee of Rs 405!!!
Please Help me and refund the amount in my original payment method (my credit card).

Date: 01/01/2024
Location: Titan World, Near IDBI Bank, Race course circle, vadodara, Gujarat, 390007, ph: [protected]...

I have raised a complaint with customer care yet there is no resolution or movement from past 3 months.

We had purchased a Titan watch worth 10k and it stopped working before it's warranty ended. As the team couldn't repair it they gave us a replacement number however the expiry period was not mentioned well.

Post expiry we were suggested to reach out to the customer care which we did 3 months ago, even after...

I have been following up with Titan customer care since last 3 months however have received no response from them.

I had purchased a watch from Titan store Chembur and as they couldn't fix it we were given a replacement number. We were not properly informed on expiry date and post expiry I reached out to Titan customer care for renewal of Replacement Proposal Number as the watch is worth 10000. It's been 3 months and yet no...

My name is Sumita Das, resident of Flat 3F, 138 Purbalok 7th Street Kolkata 700099. On 12th Nov 2023, I bought a Titan Raga watch worth Rs 9995/- (Nine Thousand Nine Hundred Ninety Five Only) from TITAN outlet at Shopper Stop located at Acropolis Mall, Kasba, Kolkata Pin-700107. A Copy of the Invoice bearing specification no- 0188_1_023_0_43133_[protected] was issued to me.
Within 2 days of purchase, the watch stopped working and same...

Today I had been to your Visakhapatnam store at VIP Road at 5.30 pm. Selected an ornament with the excellent service by your staff Ku. Anita Devi. And gone to 1st floor for exchange of my old gold Bangle - again there was very good service by Mr Chandu.
Your store Manager needs some training.
At bill section one lady was sitting having no knowledge made me to stand for 40 minutes - in that period - I received 14 times OTPs from...

Today I had been to your Visakhapatnam store at VIP Road at 5.30 pm. Selected an ornament with the excellent service by your staff Ku. Anita Devi. And gone to 1st floor for exchange of my old gold Bangle - again there was very good service by Mr Chandu.
Your store Manager needs some training.
At bill section one lady was sitting having no knowledge made me to stand for 40 minutes - in that period - I received 14 times OTPs from...

Dear Sir/Madam
I have bought a new smart watch from India but m not getting its OTP. Can you please send me the OTP code so it can function well. I am registering this complain from Nepal....

I have purchased gold floral design ring from Tansihq Rewari store. beads of that ring started dislocating within1 month. since i reside in alwar so i went to tanishq alwar store on 24th Oct and get it rectified. after 2-3 days looks wise and beads of ring started dislocating and black spot i found on my ring. i have approached with email to customer care of tansihq they have given such a manipulative answer that will get think u submit the...

Model number 30m wr[protected] c3026pp02 zoop watch
NPC3026PP02 Analog Watch - For Boys & Girls NLC3026PP02

Missing part :
Band Watch Strap Loops/Keepers Holder Retainer Loop Replacement

Already raised issue with customer care and support, but no response till date.

Invoice shared over mail [protected]@titan.co.in. Please resolve it on priority....

Already raised issue with support, mail chain going on, no response received since long, please look into this on priority. Details are as under:

invoice already shared over mail [protected]@titan.co.in.

Model number 30m wr[protected] c3026pp02 zoop watch
NPC3026PP02 Analog Watch - For Boys & Girls NLC3026PP02

Missing part :
Band Watch Strap Loops/Keepers Holder Retainer...

Dear Team,

My husband had purchased a ring from Tanishq Oberoi Goregaon Mumbai on 18th Sept 2023 amounting to Rs 14999 and due to change in size we approached tanishq on 24th sept 2023 for a finger size change, which was accepted by them.
1. Firstly, they took a month and secondly on 23rd Oct 2023 they got a ring which was wrong in size i.e ‘I’ ( My size taken was ‘J’ ).

2. There was a credit...