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Titan Company Complaints & Reviews

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Updated: Feb 10, 2025
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Titan Company reviews & complaints(1970)

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Y
Yamini 2025
from Chennai, Tamil Nadu
Feb 10, 2025
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Non Disbursal of Gold Coin

Address: Chennai

Dear si/madam
I hope this email finds you well. I am writing to address two issues regarding my Rivaah Golden Advantage with Tanishq- Iyyappanthangal Branch.

Firstly, I have not yet received the gold coin that was promised to me after the maturity of the scheme, which occurred on 28.11.2024. I was expecting the gold coin as per the scheme's terms and conditions, but despite the maturity, I have not received it or any...
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Basu9
from Kolkata, West Bengal
Oct 22, 2024
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Lying thieves

Address: Kolkata, West Bengal

Your agents said that you offer 6% deduction on old gold instead of 8% but at the time of billing when I noticed 8% deduction, they claimed deduction is applied as making charge discount. But that my discount is there irrespective of old or new gold, so how is it 2% less deduction? Your agents lie because they know no one will sell old gold if you deduct such a high percentage.and consequently you will neither sell new Jewellery.I am reporting...
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A
aparna_hm
Jul 30, 2024
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Charged more for 18 karat gold purchase

Address: ecom / online

I purchased a pair of earrings from Tanishq Ecom site on 24th July 2024. I was charged Rs. 5817/gm whereas their web site itself shows the price as Rs. 5396/gm for that date. I have complained to [protected]@titan.co.in and also to [protected]@titan.co.in. I just a ticket id and no proper response. Even complaining on X didn't help. Ticket id is TKT-[protected] and my order number is SFTQ[protected]. Request you to take appropriate action and...
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R
Rabish Manishan
Jun 26, 2024
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24 carat gold coins

I went to purchase two gold coins on the 18th May 2024. One of the staff helped me with only one coin as there was only one coin available in the store. He assured me that the other coin would be available in 3-4 days and requested me to make the payment. He also told me that he would call me in 3-4 days. So, I made the payment and booked my order. I then waited for another 27 days for the call but, didn't receive a call from the store. So,...
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Bedu Sharma
from Indore, Madhya Pradesh
Jun 22, 2024
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Goldan Harvest plan

Address: 906 mahalaxminagar Indore

Dear sir
I have taken gold Harvest plan no[protected] from Indore mg road, I want to get back the money which I have given since the expiry of the period, but till today the money has not been returned. You have to return the money to me immediately or else. Forced to take legal action against the companyWill have to happen....
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Shwetaop
from Bengaluru, Karnataka
May 31, 2024
May 31, 2024
This thread was updated on May 31, 2024
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Wrong order received twice

Address: 6, Landmark, 17th Cross Rd, next to Bank of Baroda, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102

I had placed an order for customised diamond ring on 23rd May, Order number-175. All correct details were provided to the store manager and the order was placed correctly.At the time of delivery the wrong product was delivered.

The store rep told us that the factory team had made a mistake and asked us for 2 days to do a feasibility check.Post which second order was placed on 31st May, order no 197.
Again wrong product...
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Bipin Dattani
from Vadnagar, Gujarat
May 9, 2024
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I am Bipin Dattani who visited your Ahmedabad show room . Bought a chain and paid Rs 20 K as advance . Before the receipt was made, I requested to change name to Mrs Chandan Dattani.s name but unfortunately, they made receipt of my name which i did not want . Then they expresed inability to change name finally decided to cancel my order . Even to get advance paid amount back, had to undergo lot of formalities and my experience was very bad . It is completely a bureaucratic approach and all became helpless.
I would certainly avoid going to Tanisq next time . Though it does not matter to Tanisq but I as a customer would certainly refrain from going to your stores in the future. . Thanks once again .
Bipin ( [protected] )
Titan Company customer support has been notified about the posted complaint.
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    K
    kunalapavan
    May 4, 2024
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    Dear Sir,

    I have purchased the Fastrack smart watch from e commerce site it is under warranty after a week it stopped working i contacted customer care and also raised a mail to customer care but no reply from the prestigious company.tje customer care number won't work and customer support through mail othe means is nothing.
    What should I do request to ccaept the compliant
    Titan Company customer support has been notified about the posted complaint.
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      R
      Richac717
      from Hyderabad, Telangana
      Apr 19, 2024
      Apr 24, 2024
      This thread was updated on Apr 24, 2024
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      I purchased a ring,due to size issue, I wanted to exchange it, 2nd time, within 7 days of purchase, but company denied

      Address: Cannaught place showroom of Tanishq

      Helo sir,
      I purchased a gold ring from ur cannaught place showroom, on 15 March (Friday)

      - I purchased d ring, for my sister, who lives in banglore, to gift her.

      - I connected wid my mom after purchasing, she told me, dat 14 size dat I bought is not for my sister, exchange it for a bigger size.

      - after 2 days, of purchase, on 18march(Monday), I exchanged d ring on d same showroom for a...
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      A
      Athri
      Apr 18, 2024
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      Titan smart watch

      The titan smart pro app has been removed from android store.. so cannot install. In iPhone it is not providing any otp. My phone num is india no and dnd disabled...
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      S
      sharmam01
      Feb 29, 2024
      Feb 29, 2024
      This thread was updated on Feb 29, 2024
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      GST HSN code fraud and address not matched

      Address: Lucknow UP

      We visited Tanishq Jwellery Store & store address is B-118 Indra Nagar LUCKNOW, UTTAR PRADESH, address is "not mentioned" on GST portal as ADDITIONAL ADDRESS and their PRINCIPAL BUSINESS Place is Meerut Uttar Pradesh for same GST no. and HSN Code "71131910" also not mentioned in their GST registration as shown on bill.

      GST - 09AAACT5131A2ZU...
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      P
      Payasha
      Feb 19, 2024
      Feb 19, 2024
      This thread was updated on Feb 19, 2024
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      Replacement of Strap for watch

      I bought an expensive fastrack watch and the strap started shredding within 3 months. I went to the store for a replacement strap but none of them had it in Malleshwaram Bangalore ( I went to 3 store in and around Malleshwaram including the Titan service center)
      When I emailed customer care, they asked me to share the pictures which I did. It took them almost a month to get back to me. Finally they asked me to submit the watch to the...
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      G
      gurupriyagukhan
      Feb 8, 2024
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      False information and customer harassment

      Address: vellachery chennai

      I have gold plan in Tanisq velachery and paid all monthly dues for the plan. when I went to purchase gold the sales person gave false information about the product and we came to know just one min before billing. I have informed floor manage reg the sales man behavior and he didn't take any action. they are literally cheated us and wasted our time. then we went to other branch and purchased our jewellery. today I have visited adayar branch...
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      S
      Spoorthi cshekar
      Jan 25, 2024
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      Worst Live Chat experience ever!

      I wanted to buy some product online and have been reaching out to live chat to show me designs once before placing the order. But support informs me they have provided details to store manager and I should hear by end of the day. It’s been months now but not even 1 time I received any text!! Again tried yesterday and today and querying few things- live chat folks have a way to disable my messages and go offline - the worst attitude ever!!!...
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      S
      saurabh bhave
      Jan 24, 2024
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      Insistence of phone number at purchase

      Address: Tanishq , ghodbunder road

      Tanishq and caratlane store at ghodbunder road Thane insisted for providing phone number for purchase of a ring amounting to INR 15000

      I get many promotional calls at odd hours, so I don't provide my phone number for purchasing things

      I explained that at both places but I was told that unless u provide phone number, U will not be able to purchase a product

      Please look into it...
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      S
      ShilpaAgrawal
      from Kathor, Gujarat
      Jan 22, 2024
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      Unbelievable High Service Charges

      Address: Titan World,Near IDBI Bank, Race course circle, vadodara, Gujarat,390007, ph: 2652335727

      As small and simple thing like getting new battery, the price of which was Rs 10, We were charged a service fee of Rs 405!!!
      Please Help me and refund the amount in my original payment method (my credit card).

      Date: 01/01/2024
      Location: Titan World, Near IDBI Bank, Race course circle, vadodara, Gujarat, 390007, ph: [protected]...
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      S
      Saundaryak
      from Mumbai, Maharashtra
      Jan 17, 2024
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      No response on renewing Replacement Proposal Number since last 3 months.

      I have raised a complaint with customer care yet there is no resolution or movement from past 3 months.

      We had purchased a Titan watch worth 10k and it stopped working before it's warranty ended. As the team couldn't repair it they gave us a replacement number however the expiry period was not mentioned well.

      Post expiry we were suggested to reach out to the customer care which we did 3 months ago, even after...
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      S
      Saundaryak
      from Mumbai, Maharashtra
      Jan 17, 2024
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      No response on renewing Replacement Proposal Number since past 3 months.

      I have been following up with Titan customer care since last 3 months however have received no response from them.

      I had purchased a watch from Titan store Chembur and as they couldn't fix it we were given a replacement number. We were not properly informed on expiry date and post expiry I reached out to Titan customer care for renewal of Replacement Proposal Number as the watch is worth 10000. It's been 3 months and yet no...
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      S
      Sumita06
      from Kolkata, West Bengal
      Jan 10, 2024
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      Defective TITAN Raga Watch and Poor Customer Service Experience at Shoppers Stop

      Address: TITAN outlet at Shopper Stop located at Acropolis Mall, Kasba, Kolkata Pin-700107.

      My name is Sumita Das, resident of Flat 3F, 138 Purbalok 7th Street Kolkata 700099. On 12th Nov 2023, I bought a Titan Raga watch worth Rs 9995/- (Nine Thousand Nine Hundred Ninety Five Only) from TITAN outlet at Shopper Stop located at Acropolis Mall, Kasba, Kolkata Pin-700107. A Copy of the Invoice bearing specification no- 0188_1_023_0_43133_[protected] was issued to me.
      Within 2 days of purchase, the watch stopped working and same...
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      A
      amohanrao.764@gmail.com
      Dec 20, 2023
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      Customer service at your Visakhapatnam store VIP Road

      Address: A Mohan Rao. 9776638916

      Today I had been to your Visakhapatnam store at VIP Road at 5.30 pm. Selected an ornament with the excellent service by your staff Ku. Anita Devi. And gone to 1st floor for exchange of my old gold Bangle - again there was very good service by Mr Chandu.
      Your store Manager needs some training.
      At bill section one lady was sitting having no knowledge made me to stand for 40 minutes - in that period - I received 14 times OTPs from...
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