Tata Sky Complaints & Reviews

I had taken Tata Sky (DTH) connection in Nov 08, on 14th Dec 08 (Sunday) I went to Tata Sky office - Bhandarkar Road Pune for renewal of my subscription over there I mate one of the employee working in Tata sky, I told him that I want to renew my subscription for 1 year the scheme was that the consumer has to pay 10 months charges in which he can enjoy 1 year validity,
I had paid respective charges Rs 3050/- (for my package), I asked him about the procedure for renewal he told me that you just have to pay the subscription amount only it will get activated automatically. After that I had not contacted to Tata sky.

On 07 May 2009 I had contacted Tata sky customer care (Ms Yogita) at 9.00 pm for dropping of one package which I was enjoying, That time I had come to know that my subscription is not valid for 1 year it is valid only for 10 months., So I explained her how I had recharged my A/C, & immediately I had asked Ms Yogita in that same call to forward my complaint about the same & to solve my problem,

Till 25th May 09 I had not got a single call from Tata Sky, So again called to customer care & Spoke with Mr. Yogesh & explained him hole story from the beginning, he said we cannot entertain your complaint neither we can take any action against anybody, He also replied me that last time when you called on 7th May 09 that was not a complaint that was just the information given by you that is why neither we have taken any action on that nor we have called you.

So I told him that I am not satisfied with your services, so I want to cancel the connection, he asked me to pay some more money & we will renew your A/C for 1 year from today, I told him that I am not interested in your product & I want to cancel this connection, so you tell me the procedure for that, He told me that they can’t cancel the connection neither they will refund me the balance in my A/C as on date, as this is prepaid connection.

Kindly advice

Regards
Charudatta Dahotre

THE NAME "TATA" HAS A VERY GOOD "GOODWILL" IN THE MINDS OF OURS PERTICULARLY PEOPLR OF MAHARASHTRA.SOME MARATHI CHANNELES ARE NOT VIIBLE FROM "TATA SKY".e.g. Z24 TAAS. SAAM. Z TALKIES.ALL MARATHI CHANNELES MUST BE VISIBLE JUST LIKE "SOUTH PACKAGE".IN SPITE OF MANY COMPLAINS YOUR "EXECUTIVE" HAVE DONE NOTING IN THIS REGARD. SO MANY COMLAINS OF THE CUSTOMERS UNDERLINES THE EFFICIENCY OF THE WELLKNOWN, REPUTED COMPANY.

i have request to tatasky officer to merge my to sub id in one & i have asked them for charges they revert me with on charges will apply to merging .
them after merging sub id they charge me 500rs as other charge after calling them they sayed that chagres will wived they have give me refuend request number also but longe follow-ups no response from them iam suffering from last weak every days they Promise your digicom will start at evening.

Sir,
Please we request u to Show Qtv n Peace tv on Tatasky.Its Our humble request.We r dieing to see those chanels since 4 yrs.All other religious chanels are available, Pls fr godsake make those chanels available on Tatasky.I[censored] show these chnls we will be very thankful to u n wish u r co., gud future of the company.Pls Pls Pls respond to this mail

There is no lighls blinked in Tatasky digicomp.

SIR,
I HEREBY INFORM YOU THAT I AM A STRONG SUBSCRIBER
OF TATA SKY D.T.H. SERVICE, MY NAME IS TAPAN KR. BHATTACHARJEE,
MY SUBSCRIBER ID -- [protected]. I AM USING YOUR SERVICE APPROX. ONE
YEAR, YOUR SERVICE, PICTURE QUALITY AND SOUND QUALITY ARE VERY GOOD NO DOUBT ABOUT THAT. BUT I HAVE ANOTHER CONNECTION OF AIRTEL DIGITAL T.V. IN MY HOME, AIRTEL GIVES ME MUCH MORE CHANELS IN THE BASE PACK THAN YOU WHERE TATA SKY GIVES ME THOSE CHANNELS LIKE, - NDTV IMAGINE, UTV BINDAAS, ZOOM, COLORS,
UTV WORLD MOVIES, UTV MOVIES, 9X, UTV-I ETC. AS AN ANOTHER PACKAGE (RS.45/-).

IN ADDITION TO TATA SKY IS UNABLE TO BRODCASTING THE OTHER IMPORTANT CHANNELS LIKE, - ETC MUSIC, 24 GHONTA, ZEE SPORTS, B4U MUSIC, BUT AIRTEL GIVING ALL THIS CHANELS IN THE BASE
PACKAGE.

TATA SKY NOT SHOWING ANY FREE MOVIES IN THE SHOWCASE EVENT, THERE IS NO WORLD SPACE SATELITE RADIO STATION, NO INTERNET SURFING FACILITY, TATA SKY NOT SHOWING ANY ENGLISH CHANEL LIKE, - STAR MOVIES, H.B.O.ZEE CAF, PIX, AND OTHER IMPORTANT ENGLISH NEWS CHANELS IN THE FAMILY PACK (RS.215/-) BUT AIRTEL GIVES US ALL THIS ENGLISH CHANELS AND ENGLIGH NEWS CHANELS IN THE BASE PACK,

YOU HAVE MUCH MORE ADD ON PACKS THAT IS MUCH MORE EXPENSIVE AND YOUR BASE PACK CHANELS IS VERY SHORT FIGURE.SO IN THIS COMPITITION MARKET WHO WILL GIVE THE BEST SERVICE & PERFORMANCE BY EARNING MINIMUM PROFIT HE WILL BE THE ULTIMATE GAINER.

IN THE ANOTHER WAY YOU KNOW THAT PICTURE QUALITY AND SOUND QUALITY ARE VERY GOOD IN TATA SKY, BUT WE ARE NOT GETING ANY ACCOUNT INFORMATION REGULARLY & PROPERLY, AT THE SAME TIME AIRTEL GIVING REGULAR A/C UPDATE AND THEY ARE PROVIDING MPEG 4 TECHNOLOGY PICTURE(LATEST) AND DIGITAL SOUND AND SOME REGULAR OTHER UPDATES LIKE, - TICKET BOOKING, WEATHER UPDATE, NEWS UPDATE, SPORTS UPDATE, WORLD FAMOUS CITY TIME UPDATE, TRAFFIC UPDATE, HOTEL BOOKING INFORMATION ETC THROUGH (WIDGETS & AIRTEL LIVE SWITCH).

EXAMPLE - AIRTEL DIGITAL TV SPORTS PACKAGE RS 90.(TEN SPORTS, ZEE SPORTS, ESPN, STAR SPORTS, STAR CRICKET, NEO SPORTS AND CRICKET) TOTAL 7 CHANNELS

TATA SKY - SPORTS PACKAGE RS 125.(TEN SPORTS, ESPN, STAR SPORTS, STAR CRICKET, NEO SPORTS AND CRICKET) TOTAL 6 CHANNELS.. WHY SIR? PLZ DO SOMETHING

LAST OF ALL WE ARE CLEAR ABOUT THAT AIRTEL IS BEST THAN TATA SKY, BUT TATA SKY IS ALSO VERY GOOD IN PROFIT MARGIN, AND I THINK TATA SKY WILL BE LOST IN FEW YEAR IF THEY GIVE THIS TYPE OF SERVICES. MY REQUEST TO YOU, PLEASE TAKE ANY STEP IN THIS DESCRIBED MATTER,
THANKING YOU,
Tapan kr.Bhattacharjee.

DEAR ALL,

THIS IS FOR ALL OF YOU TATA SKY OWNERS & THE TATA SKY CUSTOMER REDRESS DESK.

It is undenying that we all are paying for the services and not making way for TATA SKY Marketing efforts. It is indeed terrible that for the last couple of months or more I believe, the browse screens of Tata Sky are continuously bothering us with song clips available for caller tunes that is literally a terrible noise for the ears and add to it the voice overs for owning the caller tunes. The music that came along with the browsing screen was fair enough and was a standard that we had accepted byway. Can we not have this song-voice combo stop and get back the original soothing screens ??

OK, it is fine that marketing has come into new trends but every service provider should be concerned of not bothering their customers for their own gain. It may sound communal, but not many would be elated with a ;DUYA" straight from the Quran, filling your drawing room late at night. As is available in mobile phone services, let there be an option of filtering out unwanted things and if that is not possible STOP disturbing people in a bid to market things and that too CALLER TUNES, when plenty and far better caller tunes are available with mobile service providers around.

Hope all of you around would voice over and that may reach the TATA SKY guys.

Regards,

K. Roy

I am a Tata Sky subscriber. I had done on line recharge for Rs 300/- on 13th April 2009 through net banking of my bank. My bank has generated transaction id for this transaction, which I have communicated to Tata Sky
Even though the said amount was debited from my bank account, till date (14/05/2009) this amount is neither credited to my Tata Sky account not refunded to my bank account. In spite of repeated complaints ( i started complaining since 13 April 2009) over web and also by telephone, Tata Sky does not care about this complaint. Their usual reply is that this issue will be resolved in 48/96 hours. It is more than a month now there is no solution for this complaint.It is not the amount that is important, I feel doing business in the name of Tata, such type of behaviour is not expected from them.

Sir/Madam,
My Id number is[protected]. I have shifted my house on 26th of April 2009 with in the city Gurgaon, Haryana. I made a request to reinstall at new location on 27th of April 2009. Two service engineers came to the new location and told me that the dish is to be installed at roof top and a hole is to be made for bringing the wire and also told that another team will come on the next day and do the need ful. But, nobody turned up. After two days Sri Chandan Singh of tatasky called me and conveyed that I should take the permission of my society (Unitech). Immediately I took the permission and the same was conveyed to customer care Tata sky, Delhi. Every day I contact the Customer Care telling them all the story and as usual they told me that the concerned engineer will call with in 3-4 Hrs to confirm the installation timing and gave the work order numbers.
Yet nobody from Tatasky called upon us till today. Yesterday( 8th May 2009), I spoke to Sri Kunal, Sr. Executive of Customer Care and he assured that the installation will be done with in 24Hrs. More than 19 Hrs elapsed but no call from anybody from Tatasky. This has caused wasting of valuable time and money and denied us the entertainment etc. for which the Tatasky was installed.
I hope that justice will be done immediately in my case.
With Regards
Akundy Gopinath

Dear sir


i have tatasky DTH service, formely tatasky give us Balance and due data on my TV Screen and right now i widrow this service and Send Paid SMS for Balance inquiry and due date . i was complain for tatasky about this topic but they say this service is Stop you complasary pay for it or watch on internet or phone call to tatasky help line tatasky say we can chage our service only for u and tatasky also not given me complain number for my complain i am not statishfied with tatasky service


jignesh lad [protected]

Tata Sky is prompt in deactivating the digi card but takes lot of time to activate the same.My TV was de activated and after recharging the voucher it was not charged and no telephone number is there to inform them about this

When we shifted to Goregaon (West) we thought to go for DTH service instead of regular Cable Network. Amongst the DTH service providers, we went for Tata Sky because of TATA's credibility.

On 2nd May at around 9 pm I had called up their Pune office[protected] and talked to Mr.Wasim Akram. He made us to pay Rs. 1999 through phone banking and we were given a transaction number. We were promised that the connection will be made on Monday at 11 am.

However, I received a call from TATA SKY at 9.30 am on 3rd May and was told that the installation team will come at 5 to 6 pm. Accordingly we cancelled our usual Sunday evening engagements and waited for TATA SKY Team. No one turned up nor they felt it right to inform the customer too!

On Monday, when I came back home, my family told me that there was neither any call nor the turn up for installation. I called up Pune office and after talking to the so called TATA SKY associates with lot of difficulties could manage to get through the complaint department and talked to Mr.Vishal. My complained number was 1-[protected]. We were promised that on 5th May the connection will be done at 11 am.

On 5th May I called up Pune office again at 1 pm. I asked the TS business associate to put me across to Mr.Vishal which they refused to do so. However, they kept me hanging for around 10 minutes or so and while I was waiting to be connected to Vishal; I got a call on my cell phone from one Mr. Amjad Bais. I called him back and to my surprise I was told that he tried to contact me on my cell number between 10 am to 11 am and he was not able to get through. Just to put in record, my cell phone is always in "switch on" mode and during that time I have received other calls. So how Tata Sky People can did not get through my phone.

Now Mr.Amjad Bais has assured me that as agreed he will come today at 5 pm to deliver the hard ware and provide the connections.

Just to mention that when I talked to my colleagues about my initial experience with Tata Sky, one colleague told me that he had to wait for 7 days after the hard ware delivery. So we must have patience and get it installed as getting refund will be a harrowing experience.

Is any one from TATA group listening...?

Best

Arabind Das

The 8 digit code with blue background is flashed every 5-10 minutes or so on my TV screen for at least 30 seconds. Sometimes, there are multiple such codes at the same time. This is really irritating from the point of view of viewer experience, as the codes are right there in the middle of the screen in most instances.

I was lead to believe that this is a security measure, but flashing it every 5 minutes is just ridiculous. I am sure that there are other technical ways in which security can be enforced, without bothering the average viewer. At the very least, one can broadcast it every 2 hours or so for a few seconds, and that's it. A quick search on the Internet reveals that numerous such complaints are being voiced by consumers on several online forums.

In addition, the helpline staff insinuated that the channel broadcaster (e.g. HBO) are itself broadcasting this code. When I mentioned that this code is visible on all channels, they rescinded, and admitted the above reason for this code. This is just plain wrong on 2 fronts:
-Misguiding the customer
-Libel against your channel service partners

Not to say that the Tata Sky logo too is visible on several channels as well. I know I am subscribing to Tata Sky and don't need this advertisement.

On a separate issue, I understand that on some particular channels, one can select the language option. Of late, most movies on HBO, Star, etc have English subtitles.There should be an option to switch off the subtitles if the viewer doesn't desire them.

So just imagine, watching a movie with all these logos on top:
-Tata Sky logo
-8 digit codes right in the middle of the screen
-Subtitles
-The logo of the channel itself

Just plain ridiculous.

i am sudha shukla want to noticed you that my subscriber id -[protected].
today my television not responsing any remote signal after my remote battery is write, i pay my monthly payment of 2765 rupee.your helpline no not giving any answer .so how could we watch t.v
phone no[protected]
address-d3, rajatvihar starling oasis, hoshangabad road bhopal

Dear Sir/Madam,

This is to bring to your notice that my father was declared as the weekly winner of tata sky game ( moonlight mayhem) on 9 th Feb 2009. The weekly prize for this is an ipod shuffle. But still we have not heard anything so far from Tata sky inspite of giving mail complaints to them a couple of times.

I have almost lost all hopes of getting this prize. If this forum helps that would be nice.

My subscription id is [protected]

As per the TATA Sky's scheme prevailing in the month of September 2008, on 30th September 2008, i subscribed for Basic Super Saver Annual Package by paying Rs.2600/-.

The Scheme was "PAY 10 months subscription and get/enjoy 12 MONTH'S view package". Suddely, today I have been told that my subscription towards Basic Super Saver Annual Package is expired and I need to recharge it for further viewing.As per the Scheme my package should expired in the month of September 2009 - as scheme was effected from October 2008. Prior to subscribing to Basic Super Saver Annual Package i was getting monthly account statement from TATA SKY on my e-mail id [protected]@indiatimes.com. Ever since I subscribed above package, effective October 2008 I have not received any statement from TATA SKY.
This is a shocking to me and therefore I feel that TATA SKY has cheated me. How can my subscription gets over in the month of April 2009 only when i subscribed for full year effective October 2008. When I called customer care [protected] on 27th April 09 at 10.15 p.m. i got irritating answers from attendant namely Ms.More. She was just giving hanky/panky answers to my querries. I have two querries:-
1) How can my subscription gets over when I paid for 12 months subscription?
2) Why TATA Sky has stopped send monthly account statement on my e-mail id (which they were sending regularly till 9th October 08. Last statement received on 9.10.08

Regards,

Dilip Khanolakr

I am senior citizen and have purchased the annual scheme purchased from Tata sky as i have done prevoiuslly.But i got a call on 23/04/09 that my annal package scheme is due to expire on 22 nov 2009.Where as i had charged the amount Rs 2600/. in the month of Feb when they had offer Annual Scheme for Rs.3300/- but you will get it for Rs 2600/.After a month passed i was told that after booking the scheme you did not call us .So the system was not update for that.
Please tell me if payement is collected through system and informations needs to be done Manually.I do not understand how these guy's function.
This is clear cheating with senior citizen with there marketing language.Please help me

Taken the connection in Jan 2007 by paying Rs.4000/- + etc.. And every month the charges would be Rs.350/-.
In Sep 2008 problem started-all of a sudden while you watch the blank screen and then appears. We called the tata sky customer service after trying an hour we got through (great!) then I explained the full story and a executive told that she will send the technical person to check the robleem. And 2 days not to be seen again spent 2 hours in explaining the stories and the technical people landed. AAnd they told us that the digicomp has to be changed and it costs money. they came with the digicomp and it worked for a day and from the 2nd day the same prblem, again called by wasting my time and got through and they landed up with another digicomp which was alright and for this service they deducted Rs.350/- from our account. Which I noticed after a month so I called the customer service and they promised that they will credit the amount back, and this is happening inspite of the customer signing the work order stating the charges are zero (NIL) in words.
The again same problem started in March 2009. Called and they came they said that we have to sign the anuual service contract for Rs.500/- to whcih we agreed and signed and after a week we noticed that again they deducted the annual service contract charges and the service charges of anothe Rs.350 been dedcuted all over again.
So on a total the customer has to spend Rs.500 on an average to have their services. IS IT WORTH? THIS IS APART FROM THE TELEPHONE CALLS WHCIH WE HANG ON FOR HOURS TO RESOLVE THESE ISSUES AND SPENDING ON AN AVERAGE 1 HOUR TO EXPALING THE HISTORY AND THEN THEY PUT THE CALL ON TO TL AND THERE AGAIN YOU HAVE A CHANCE TO EXPLAIN THE FULL STORY AND PROMISED THAT WE WILL GET IT DONE AND THEN YOU GET A MESSAGE AGAIN THAT YOUR BALANCE IS RS.10/- AND THEREFORE PLEASE REACTIVATE.
cannot do the same to others- guide me to reach to consumer forum and to make the problems from TATA SKY known to public so that they can ban the service .
SO PLEASE DO NOT TAKE THE TATASKY CONNECTION IN YOUR LIFE. THEY ARE NOT WORTH FOR THE MONEY AND THEY ARE CHEATERS IN A VERY.. BIG WAY. WHERE NOBODY OWNS ANY RESPONSIBILITY, THEY JUST READY TO GRAB MONEY FROM THE CUSTOMERS.
DON'T EVER GO FOR TATA SKY CONNECTIONS. IT IS NOT AT ALL VALUE WORTH FOR MONEY INSTEAD IT IS WASTE OF YOUR TIME OTHERN THAN MONEY WHERE YOU HAVE TO SIT AND MONITOR WHAT THEY ARE DEDCUTING AND THEN GO BACK AND FOLLOW UP WITH THEM.

This is one of the worst company services one can ever have. Never go with these people services. The customer care people are very well trained to harass customers with improper information.Here is my nightmare story.

I had subscribed last year for annual super saver package which according Tata Sky customer guys will be over in 22/04/09. I wanted to recharge for a day earlier for same package i'e 21/04/09. When I asked customer care guys to recharge for same scheme. The answer was to pay for base_package+-ve balance(Which was charged for discontinuing their service for add on package) + add_on_package. After paying all the amount the cutomer care guys say I have still -ve balance of 1.24Rs i'e for starting the service.

after a lot of thank you sir from customer care for this nonsence service. I think these people must be exposed. Is there a way I can write the same to higher up authorities of Tata Sky.

I am now surely discontinuing with these guys and support cable television. At least those people are better competitive and faithful than these guys.

We have written so many mails to tata sky help desk, and even spoke to them over the phone also, we have got the service call no 1-[protected], but till now no resposne from them. still waiting for tata sky engineer or some senior person to speak with us. we want to know to whom should we contact other than thier helpline number which is most of the time useless to call, they will put you on hold for one hr.

please reply,

your frustrated customer
____________________________________________________________________________
Dear sir/madam,

As per the discussion I had with your one of your executive, I been told that the relocation cost for Installation of tata sky has been changed now.

We would like to inform you at the time of relocation (when we were moving from Bangalore to Delhi), one of your executive told us that you need not carry your dish along with the set-up box, leave the dish there itself (in bangalore) and you will get a new dish at your new premises (i.e. Delhi) + cabling charges after paying Rs.600/-only.

Now when we want to relocate the Tata sky connection in Delhi (new premises), we have been told by Tata sky that we have to pay extra of Rs. 1000 for getting a new dish, as we have left our dish in Bangalore.

Request you to kindly look into the matter, as we are not going to pay extra charges for the dish, as promised, please ensure to give us the new dish + cabling within Rs. 600/- (mail from your executive is attached herewith, where they have mentioned the cost (Relocation to unwired building (where cabling and /or dish is needed) as Rs. 600/- only.