Tata Sky Complaints & Reviews

I have installed a tatasky dish tv. My Id No is [protected]. I phoned tatasky to register a complaint ( no 1-[protected]). I was shocked to learn from the person from tata sky that I have a personel dish, whereas, I live in a society where there is a common tata dish and my cable is connected to the common dish.
I would therefore request that the individual dish be installed immediately.

Dear Mam/Sir,

I all ready purchsed your Tata Sky setbox for my house (Dt -29/04/08).But still i waiting for connection but nobody will not come.Totally I am fed off your service (life Zinga Dala ).

Pls send some body for connecting that instrument in my res.pls note below address:- Rajesh Kumar.
C/0:-Karan Singh
Vi/Po:-Jaunti.
New Delhi -1100081
Mob:-[protected].
Mob:-[protected].
Tel :[protected].
I am waiting your prompt reply.

Thanks
Rahesh
[protected].

09 April 2008
Time : 12:30

To TATA SKY,

I received ICICI bank advertisement at home on offering of TATA SKY product. Based on the advertisement I initiated my query and request to TATA SKY help line at Pune. 1st time on 1st April 2008, I talk to Mr. Ajay for Hardware (my Order number is 1-[protected]). He told that maximum delivery time is 3 days, but he will see if it can be delivered in 2 days; mean while during transaction a telephone help line booking call gets disconnected. When I called again, I talk to Mr. Kunal and booked my order on ICICI bank Credit card and I was assured that hardware would be delivered in maximum 72 hours (by 3rd April 2008).

After 2nd day late evening I started communicating to help line till 5th April Night. During this period I talk with your operators and Team Leaders named Mr Panse, Mr Hrishikesh and Mr Nair. No one could able to tell me about my hardware’s status and what would be exact delivery time-frame. I sent email to TATA SKY help line ([protected]@tatasky.com) and launch a complaint, even till today no one responded to my email nor even taken a pain to call me (my complaint number is 1-[protected]).

During this period I have spoil my time and money on phone calls and talking to TATA SKY people who are just Puppet.

All the way you have taken advance payment and its very surprising after taking advance payment, you are not able to deliver the hardware or convey me the status of hardware even till today (mean while As per my initial discussion with help line people and the assurity given for delivery, I requested my cable operator to cut cable line).

However I got Local dealer details from your website, I call total 03 dealers near in my area and every one told me that they can deliverer the hardware in 2 hours to my home and Payment can be made after hardware reach to me. If your dealer can do this then I do not see why there is delay for direct order.

Further I came to know from help line that after receiving hardware, again I have to put a call for Installation, which will again take maximum 72 hours (as per your marketing help line comments) for it.

If you would be fair enough with the customer at the beginning and tell us that it would take 10-15 days the expectation can be build up.

Now today dated 09 April 2008 at 12:30, a delivery person appears with hardware for delivery.

Looking after their response, a service and decelerate in delivery from the beginning, I have lost my trust on TATA SKY. And I decided not to continue with them.

Sub ID - [protected]
Purchase Tata Sky from Online Help line on 29.03.2008 (ID - 1-[protected]) Online subscription amt is RS 2199/-As promised by the TATASKY executive the Hardware would be delievred with in three working days afetr repeated follow up (ID 1-[protected] and 1-[protected]) the hard ware was received on 11.04.2008.
The cover indiactes the free voucher of 1000/- inside but actually they were worth of Rs 700/- only. I was told that by mistake the Rs 300/- are not credited to my account as the payment was made through Credit card.
Still the Rs 300/- are not credited and I have to pay the extra Rs 300/- to avoid the disconnetion o fmy Services

I have tata sky dish, digicomp, settop box. it was purchased in january 2008. the offer from company was, six month free telecast direct to home. but within four months, in april 2008 dish stopped receiving signals. Why? the engineer came from company, simpaly said due to monkey jumped on dish, stopped receiving signals. (there is no visible marks of monkey jump on dish). second thing after tries of 4 to 5 hours to check it, he said new dish should be installed for Rs INR 600/-. which i say is illigal. now, this money he hasn't taken from me cash. it was just cut against the remaining balance of 600/- (exactly) lying in account of tata sky dish (company) means now we enjoyed tata sky facility for only 4 months (in place of 6 months given by company) I say its a loot of 600/-.

I have purchaged Tata Sky connection on 22nd DEC 2007 and got 6 months free subscription with it. Now in 3 months my connection is cut and it is displaying message that it is black listed. I have called to customer care also and they told that I tryed to take multiple connection with single set top box, but I dont know how it is possible we have only one TV in out home and also agent with whome I have purchsed the connection said that you can run only one TV with one set top box. I dont know where is the problem and what is to be done now. Please help us in resolving the issue.

Sir,
We joined Tata Sky with high hopes but it is really sad and surprising that we are not shown some of the free channnels like "Peace TV" and "QTV". Inspite of requests we are deprived to see these channels as all the other free channels like "Sadhna", "Sanskar" are all shown from the very beginning.IF such disparity is shown unintentionally even then people will be bound to think of seome vesetd interests. It is my humble request to show us the above mentioned channels as people everywhere are dying to see "Peace TV" and "QTV".

TATA Sky DOES have VERY lousy customer care. i JUST don't understand how they recruit personel who do not understand english. I got a time-slot for getting an installation done for 10:30. When i called at 11:30 and spoke to one Jitesh Kulkarni, who spoke very slowly, and ended it by cliaming that the security guards had prevented the installation chaps from entering. I went down, and asked the security people, and they denied anyone had come, at all. Anyways, the gentleman assured me that he would call me, which he DID NOT, and so i called again, at 2. I spoke to some woman called Yogita, who refused to divulge her FULL NAME, and stated that the installaton people could turn up, ANY TIME, during the day. She seemed quite lost, and when i asked her for her full name, or the name of the Customer Care Manager, she started acting funny. She refused to give either of the names.
I CANNOT believe, that the TATAs are out to run organisations, of world standards, when their customer care management, is NOT in place.
Also, if there IS an option for language, and one choses English, is it TOO much to ask, that the customer care executive speak SOME english.

My ID No is [protected]. I purchased from Navi Mumbai, vashi. I am staying at Nerul- navi mumbai. I requires the availability -shopes where I can get the vouchers. The shop name Address and phone no may pl be mailed.
It is required for Nerul , near by And also in CBD belapur area.
Joshi D D

Dear Sirs,
I have installed Tata Sky in the last week of October 2006' and there was some problem in September 2007' when their engineer came and there was some direction problem with the dish which was rectified by them and i was being told that you will not be charged since you are covered under warranty.
But when i received their December 2007' statement i was surprised to see that they have charges Rs.300/ as visit fees.I had immediately contacted Tata Sky people but they refused to help me out in this matter.

Note: forwarded message attached.



My Tata Sky Customer ID is :-[protected]

Dear Sir/Madam,



This is Regarding the bad service made by TataSky Television channel network. I bought the TataSky satelite system on the first week of March, at that time their Customer Service Representatives assured that the channel cost will not be increased and it will remain same for the package given by them at that time, but later the Network War between TataSky satelite services and Dish Tv Satelite services they were forced to cut some channels, but they havent reduced the tariff at that point of time. But in the recent days they are asking more money to view some channels but they are not giving any reason for price hike and they are stopping the broadcasting of the channel, for these issues I have requested the reason to Tatasky Customer care servie and even I have sent mail to them regarding these issues but they haven't given any proper reply and solution to these things. One more strange thing happened today is they Suddenly discontinued the Active Sports package today without any information. But it was gien them by free of Cost even you could have seen the advertisement when they entered in the Market. Since we fall in The CONDITIONAL ACCESS SYSTEM AREA, I have gone for TataSky Satelite Service but now they are behaving indecently by not replyin for any of our queries and hiking the price as much as they can and one more thing in the CONDITIONAL ACCESS SYSTEM is that the subscriber must pay the price only for the chanels he/she wants to see but TataSky Satelite services asking money for whatever chanel they provide for eg. I dont need the Chanels in Marathi, Gujarathi, Oriya, because I am in Tamilnadu but they are relaying all the channels and asking money for it.

So I request you people to intervene in this issue and helpus to overcome these issues faced by the people like us.

I am hereby sending the Trai Directives to the Conditional Access system and the last mail which I sent to Tata sky ustome Services.

Thanking You,
Your's Truly
Santhakumar.K
27/12/07


TRAI mandates itemised billing for cable TV

NEW DELHI: In a move that will usher in transparency in the cable television segment in metros, telecom regulator TRAI has asked all multi-system operators (MSOs) and cable operators to provide itemised bills to all subscribers in metros. This means that the cable bill will now have details such as the price of each pay channel, bouquet, and set-top box rental in CAS areas. In short, your cable bill will now look somewhat like your cellphone bill.

So, if you are a CAS subscriber and use the set-top box to watch pay channels, you would be given a single bill which would be generated by the MSO and not the cable operator. The bill would be generated monthly and would indicate details such as entertainment tax and tax registration number of the MSO.

The bill would indicate the amount the CAS subscriber would pay for subscribing to a single pay channel or the bouquet of pay channels. If it’s a bouquet, the name of all the channels viewed would be indicated in the bill. Also, details about monthly charges for set-top boxes and amount of each type of tax levied would have to be disclosed in the bill. The MSO and the cable operator cannot promote different schemes of payments, TRAI has said in its directive.

In case of a subscriber in non-CAS area, the bill would be generated by the cable operator and not the MSO. The bill would also be itemised and carry the same details as a bill for the CAS subscriber. In both the cases, whichever party generates the bill is also responsible for delivery of the bill and collection of payments.

With subscribers facing problems due to faulty billing system and inconsistent service quality, TRAI has directed that the MSO would be liable to maintain quality of standards, including arrangements for handling complaints and redressal of grievances of the subscribers. The regulator has also asked MSOs and cable operators to furnish details about compliance of billing rules before the end of this month.)

Felt Ceated.


I do not know how Tata Sky is with it’s service at other locations, however at my end, there’s one strange problem that’s hit me and the uneducated Tata Sky personnel is doing little do help it.

My subscriber ID: [protected].

And to think of it, I buy a big pack, and then I get service less than 30% of what I spend for.

It’s been more than...

I have subscribed for TATASKY last week and paid the money through credit card. they said it will be delivered within 4 days. but i have not received it even on sixth day. when i called the customer care they said its been delivered.

i was shocked and shouted at them. then i threatend them i will go to consumer forum, even then they wer not able to give me proper answer and they are not able to find out wat is the mistake....

sud ID:-[protected]
i am totally not satisfied the type of serrvices while recharging the validity of the channels i have already paid (recharged scratch card )of 500 Rs and have not got the amount credited in my balence from

last one week i am suffring terribly as i am geeting warnings that my channels will be terminated this is not called CUSTOMER CARE nor any sort of attention

towords the duty....if...

Please find below the letter written by me to Tata Sky Customer Care.

Hi TataSky,

Let first let me share with you some hard facts.

DishTV subscriber base is 2.1 million versus Tata Sky subscriber base of 0.7 million. DishTV offers 170 channels (and increasing) versus Tata Sky 100 channels (and decreasing). Both charge same price Rs. 300.

I am subscriber of Tata Sky for over 5 months....

TATA SKY Customer Service is WORST in the whole world. We ordered Tata Sky Dish from online after watching the ads they show on TV that they have Number One Customer Service in India. But the very next day a service engineer told us that our dish can not be installed because there is No Line-Of-Sight and he assured us that you just call Tata Sky customer service and your money will be refunded in next 2-3 days. Then our saga of harassment and frustration began, every time we called their customer service number, they told us 'sorry for the inconvenience', which they never meant by heart and assured us that next day someone will come to pick up the cable box and then your money will be refunded back to you in next 3-4 business days, Which Never Happened till now and we have spent already so much money in calling their STD numbers from our land line phone and lost so much peace of mind and energy. I wish we could File a Joint Law Suit against Tata Sky and claim such a hefty amount from them in penalties that they should go Bankrupt. It is this kind of Customer Service and Frauds because of which India is going to suffer a lot of loss as there will be no one trusting Indian Business companies and ultimately its a loss to the whole country.