Submit a Complaint
Travel & Vacations
Thomas Cook India

[Resolved]  Thomas Cook India — Advance not refund

Hi this is Hari Prasad from Bangalore, i have contacted Thomos cook team Vishaka and Musthafa for Singapore trip on 25July22 and made advance amount of rs.10, 000 on 29July22. After payment done the next day told that vissa is not able to do for the trip date so told to cancel the trip and same advance amount they told that to refund within 7 to 8 working days. After 8 days daily i am contacting and sending mails to refund still i haven't received amount. Kindly check and resolve the issue and keep company ratings high.
Adhoc reference I'd AD00177497.
Was this information helpful?
No (0)
Yes (1)
Sep 6, 2022
Complaint marked as Resolved 
Thank you Thomas Cook team, they called today and refund the amount. Always keep high rating by customer satisfaction.
 
1 Comment

Related Thomas Cook India reviews

[Resolved]Thomas Cook India - Advance amount not refunded[Resolved]Thomas Cook India - Refund amount not received[Resolved]Thomas Cook India - Delayed/ No response from Customer Service and Agent Vikrant Shyam[Resolved]Thomas Cook India - miscommunication cost my trip1[Resolved]Thomas Cook India - refund of excess amount paid
View all 321 Thomas Cook India Reviews

Comments

We paid full money of around 14 lacs 5months ago. Visa got rejected twice. But yet they have not refunded. Without visa they should not have taken full payment.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Thomas Cook India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    321
    Pending
    0
    Resolved
    25
    View all 321 Thomas Cook India reviews & complaints
    Thomas Cook India Address
    Thomas Cook Building, Dr. D.N. Road, Fort, Mumbai, Maharashtra, India - 400001
    View all Thomas Cook India contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
      Complete registration     Skip this step and finish later  

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or
      Register  

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.
      OK  

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
      Login   Forgot your password?
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR

    ❮❯