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Thomas Cook India Complaints & Reviews

www.thomascook.in

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Updated: Jun 25, 2024

Complaints 321

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25

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296

Bad 😕 It seems that Thomas Cook India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Thomas Cook India reviews & complaints(321)

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Hello,
I has initiated forex transaction through Thomas Cook Online Portal and successfully Paid the amount in INR. They need KYC to be completed through online but they were unable to call me and my transaction is still on hold. After providing my email and number they still haven't call me and didn't give any response even after calling their HQ in Mumbai. I am attaching all the necessary document.
Looking forward to your...

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Eight Sr citizens went to Kashmir based on Thomas cook tour package. We opted for 4 rooms. Payment made online based on their online grid for each family, took almost whole day with too much hassle. Hotel voucher not given until we check in the houseboat at Srinagar. When received the hotel voucher we realised Thoms cook sublet the tour to a local contractor. Houseboat accommodation at Srinagar was horrible, dirty toilet, revolving toilet...

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Very bad experience
We booked a international tour which is called off by Thomas cook itself before one week of departure & till date they have not refunded my money in spite of my several reminders by email to Service Quality & Customer Care Team & others
I am senior citizen & all my harden money is from my pension which is given to Thomas cook in 2 months advance of our schedule trip date
Be careful while booking trip...

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Address: Mumbai, Kollam, Kerala

Thomas cook India service is very bad and they are lending money form customers.
Company is not following the simple customer request by making mistakes in names while booking tickets and booking flights without checking the timings between them and making travellers more worried and spoiling the whole trip to chaos. We are travelling for relaxation and they are making the trip into a worst cases and making us not to travel anymore.br...

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Address: Bangalore

Website: www.thomascook.in

Please refer to the Forex Prepaid card (Ending with 1160) issued to me from Thomas Cook Office in Malleshwaram, Bangalore.

I wish to inform that the above card was lost and I already lodged a request on your customer care number to block the card. I also requested for card replacement to email ID [protected]@thomascook.in but there is no response since last 12 days. Even I called the customer care number but they repeatedly...

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Hi,

My Name is Shashi Bhardwaj [shashi.[protected]@tcs.com] and works with TCS and i have got forex Boderless prepaid Card in later year but in year 2021 they asked us for the replacement of card because of new guideline from RBI.

They have sent the new Borderless Prepaid Card by courier to my Australia Address, but this was not activated and when i connected to customer Care they also unable to help me.
br...

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Address: Thomas Cook India Dr. D N Road, Mumbai

I had made a booking with Thomas Cook for June 2023 as per details below

Tour name TC New East European Dhamaka
Tour code ZBE[protected]
Booking id CGT2305562

Since I did not get the visa appointment it was cancelled.
I received an email from them with ref. no. Full Cancellation Reminder [Incident:[protected].

But I have still not received my refund of Rs.1.00 lakh....

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Address: Thomas Cook, Fort, Mumbai

I had booked for Tour name TC New East European Dhamaka
Tour code ZBE[protected]
Booking id CGT2305562

I paid advance of Rs.1, 00, 000/-.

Since I did not get the visa appointment I had cancelled it. Thomas Cook
sent me email which is given below.
Full Cancellation Reminder [Incident:[protected]
Thank you for writing to Thomas Cook. We acknowledge receipt of your email and our...

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Hi,

I had a fraudulent transaction in my Thomas cook forex card.Attached the screenshot. Even though I haven't done this transaction.could you please help me to refund my amount.

Thanks,
Haripriya...

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Hello Sirs,

Need your kind attention and help here.

I have booked the below mentioned holiday tour on 1st June 2023 for me and my mother .

Tour Code: ZBE[protected]tour travel date 11th July.)
Booking id: CGT2307155
Reference No. : HD00136749

However due to some unfortunate family issue I have cancel my holiday tour.

I have requested for cancellation...

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I booked Australian delight tour package ( departure date 21st June 2023), on 21 Aprill 2023 through sales execitive Ms Shabana. On 22nd Aprill 2023, I decided to cancel it due short time gap between visa processing and departure date. On 22nd Aprill I informed Ms Shabana on her company mail id as well as whatsapp to cancel my booking and revert refund on my credit card. She told me on phone that refund request has been sent to backend team....

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Sir, Iam the retired Chief Engineer from Government of Tamil Nadu. During the month of August 22 myself, my uncle and my friend decided to perform journey to LONDON and PARRYS. on September22. On behalf of Mr.Chakkaravarthy advice initial deposit of rs.30000/-for each person total 90000/- paid to THOMAS COOK during the month of AUGUST22 as follows 1)AD00178896, CFT2206441. 2)AD00179999, CFT2206441, 3) AD00179136, CFT2206441. But due to delay...

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I made a payment for Newzealand tour which was cancelled by Thomas cook and Sonali my contact in thomas Cook confirmed that I would get my refund it is more than 3 months and I have not received this.
I am attaching the receipt for your verification
Regards
Prasad
Tel [protected]...

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Address: MARATHON FUTUREX N M JOSHI MARG LOWER PAREL MUMBAI 400013

After booking the Europe tour more than a month back March 2023 and joining the group directly in zurich, ( as we went from India earlier on a personal visit to Sweden and indeed to fly from stockholm to zurich to join the group)the tour operator told me to come to Paris just a week before the tour commences. The exit which was from Paris was also changed to Milan which is not there in the original booking form nor shared any revised tour...

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We have booked our honeymoon package through thomascook, Saifabad branch through our service provider miss Heena. When she sent our flight ticket details we have noticed that check in baggage was mentioned as ‘0’ kgs and we enquired the same with miss heena twice, two days before departure and four hours before departure, (because we were offered the whole package with check in baggage only), she told us for malaysian airlines it will...

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We have booked our honeymoon package through thomascook, Saifabad branch through our service provider miss Heena. When she sent our flight ticket details we have noticed that check in baggage was mentioned as ‘0’ kgs and we enquired the same with miss heena twice, two days before departure and four hours before departure, (because we were offered the whole package with check in baggage only), she told us for malaysian airlines it will...

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Data of Incident - 06th Feb 2023

Based on below details, my son not received money following past 15 days no one responding from Thomas cook Noida branch india

Our Reference: 034D1H17.
Sender Reference: F0566I23SEA33170.
By Order: AJAY KUMAR GUPTA
Beneficiary: DHANANJAY GUPTA
Beneficiary Information: HIGHER STUDIES FOR HIS SON STUDENT NAME DHANANJAY GUPTA PASSPORT NUMBER V0733680...

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It's been 9 months that i applied for Singapore visa from thomascook and they said that they will refund my money since their visa services were down at that time. I am so tired of calling everyone for the refund amount....

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Address: India

I traveled to the USA on January 6th from Bombay to Newyork and before traveling i did go to the Mangalore office on Jan 3rd for availing FOREX and at that time the staff apprised me about the prepaid borderless card and that, I need to transfer money online to Thomas cook account. Since some buffer time is required by the banks for transferring money, i took the account details and transferred to their account online from my ICICI bank account...

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Address: No 160/D, 1st Floor, Sardar Patel Rd, Patny Ngr Begumpet Hyderabad - 500003

My parents had booked Asia tour many months back after I insisted they need to travel the world. I advised them to use Thomas Cook as I felt it was well reputed and when I was c=visiting Europe I saw few people travelling with them. Thomas Cook (TC) very well knew that this trip is going to include 3 countries. We were asked on September 8, 2022 to submit all the documents by Sept 13, 2022. We have submitted all the document to Mr. Emanuel...

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