Tikona — Internet is not working since 10 days

Address: Bhindi Bazaar

My Tikona ID is [protected]. My Tikona Internet is not working since 8 days and No one from Tikona is bothered to address the issue. I called so many times to Customer Care but they are just saying "We are working on your issue and now they have given number of some guy [protected] (Naushad on True Caller) is not picking up my phone only. I called him 10 times, also tried on Whatsapp but No response. I have paid Full year money to Tikona. I want my money refund. Take your 2 months charges and return me my 10 months amount i will take some other Internet service.