Tikona — Tikona connection - remove

Address: Bhandup (W), Mumbai

Dear Team,

I have raised a request in the last week of dec2020 for disconnecting the broadband connection. since that time, I have paid two bills amount as per their email notification.

Many times, I have told customer care that, collect your device and let me confirm on the email that my connection has been discontinued as there will be no due amount.

however, they calling me frequently and asking to keep this with me. I told them, WFH doing from my native place and I was using your connection since 2017 as a valued customer, this action would taken care of by them very fast and appropriately. still, they have been always telling me, it's in process and sending bill amount and I am paying them, happened two times in current months. the attached reference here for a received notification from them.

This is what I am facing for the last 21 days.
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Tikona Digital Networks customer support has been notified about the posted complaint.
Jan 22, 2021
Updated by PrakashSO
I have got another request from customer care to pay the pay as an outstanding amount with 1-[protected] dated: 02/January/2021 for your Tikona user id: [protected].

I have paid it again. could someone clarify me, three bills generate in one month and still you are saying I am using the connection, how ?? already I left that place and come to my home town which is a totally remote area.

PFA

 
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