Urban Company — AC Service Failure

Monujesh

from Bengaluru, Karnataka

Apr 1, 2023

Address: 4th Floor, Krimson Square, 31/9, Aayee Matha Temple Rd, Muneswara Nagar, Sector 6, HSR Layout, Bengaluru, Karnataka 560102

Over the past two weeks, numerous technicians from Urban Company have worked in our home as we were renovating. Among them was Nouman Khan, AC Technician. He charged us Rs.10, 000/- on 23 March for service of 3 split ACs. We later found that he took the money personally, not as Urban Company. Moreover, the ACs are now not working properly. This was a service call, not a repair call and he seems to have deliberately spoilt the ACs. We want the ACs to be restored to full working order.

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Urban Company Customer Care

from Gurgaon, Haryana

Apr 1, 2023

Verified Support

Dear Monujesh,

We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.

Regards, Team Urban Company