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Urban Company Complaints & Reviews

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Updated: Aug 29, 2024
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Urban Company reviews & complaints(1504)

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B
bishu121
Aug 29, 2024
Aug 30, 2024
This thread was updated on Aug 30, 2024
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Water filter native m2 model

I purchased on Flipkart site for a urban native m2 model, this is an iOT device, but every m2 model to connect with an mobile the mobile has have 4g handset therefore I'm having a 5g mobile handset, so it won't connect through with water filter system. Flipkart saying they only can replacement but if I replace for this same model same problem will happen. I want a full refund...
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debashish7
from Hyderabad, Telangana
Aug 27, 2024
Aug 31, 2024
This thread was updated on Aug 31, 2024
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Damaged my gyeser

My gyeser was not heating the water. The professional changed the heating element, but broken something inside the tank and now the tank is leaking water. He also broke the pressure knub. The gyeser is unusable now because of this leakage issue. Urban company denies to provide the protection claim that they advertise....
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Chumki Sengupta
Jul 28, 2024
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Product danage post service

Address: Near MRC Godown, nowagaon tiniali, Garchuk-781035, guwahati Assam

The AC had minor leakage problem in the end which is why I booked a service appoint from Urban Clap. Now, post their service, the AC not working properly at all. Neither its cooking down the room, nor it's default settings are working properly. Moreover, it's showing error code - E5 continuously.

Kindly send back your guys and get this resolved ASAP.

Or I'm gonna take it further legally due to damaging my product...
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ManiSri Vellanki
from Vijayawada, Andhra Pradesh
Jun 17, 2024
Oct 18, 2024
This thread was updated on Oct 18, 2024
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Air conditioners

Address: villa 152, legend chimes echo, pipeline rd, kokapet, hyderabad

I have booked a service for 2 of my air conditioners in urban clap. Their person came and said one of the boards had to be replaced. We paid for the board through urban clap about 4500/ apart from the service charge. it is mentioned in the app that they cover the warranty for this. We trusted urban clap and have paid for the service and the board. one week after the replacement it stopped working. so we reopened the ticket as the board was...
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prateek0729
from Ghaziabad, Uttar Pradesh
Jun 3, 2024
Jun 11, 2024
This thread was updated on Jun 11, 2024
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Technician scammed me

Address: A-499 SECTOR-9 NEW VIJAY NAGAR
Website: urbancompany.com

I made a booking for ac services and repair, your technicain visits and took rs. 3288 from me and the ac still does not gives cooling so i claimed warranty.

Anither technicain said it can't be covered because booking is for service not for gas filling. I showed him screenshot and he asked to lodge a complain. Its been 2 days no one is answering on chat and parking chat with no response..

All are just sending...
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Vishal Sharma
from Mumbai, Maharashtra
Jun 2, 2024
Jul 19, 2024
This thread was updated on Jul 19, 2024
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harassment by urban company engineers and customer care staff for mishandling of case of refrigerator repair

Address: Faridabad

My Mobile no. [protected]

On 31st mar 24 i availed UC repair service for my Refrigerator that Gas need to be refilled. UC engineer filled Gas and repaired it after charging INR 2600.00 however he was not quite equipped and well trained.

Even after UC repair my freeze was not working fine and was facing trouble with cooling issue continuously so I called him again on 16 Apr24. UC engineer visited and said now...
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Richa@22
from Ghaziabad, Uttar Pradesh
May 29, 2024
May 31, 2024
This thread was updated on May 31, 2024
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AC repair not done and charged me more than Rs. 3300 for the same

Address: BGF 01, Ground Floor, Vasundhara Grand, Sector 15, Atal Chowk, Vasundhara, Ghaziabad 201011

I got my AC repair done on 27th April however, the executive provided only a temporary solution and charged me 3300 for the same. i have already complained twice since then however no solution was provided. now they are saying we have escalated the issue to our senior team and they will get back to me within 24 hrs however its being more than 48hrs and noone has gotten back to me. infact i am getting a new time in every hour. this company...
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Hemant Shesh
from Greater Noida, Uttar Pradesh
May 28, 2024
May 28, 2024
This thread was updated on May 28, 2024
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AC not working

Address: Gurugram, Plot No 19, Sewa Tower,5th Floor, Near, Sub., Gautam Buddh Nagar, Uttar Pradesh

Humne AC service and repair booking 26 apr ko kiya tha. Technician ne pani se AC ko dhoya, install kiya, gas refill kiya. Jab AC humne use krna shuru kiya to dheere dheere issues aane lage. AC khud hi ruk jane laga. Kabhi kabhi chalu hi nhi hota h. Indoor body se PCB ke paas se water leakage bhi bohot hota tha. Humko technician ne apna phone number share kiya tha after service to call him directly in case of any issue. Kuch din humne usko...
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raj4u_masurkar@yahoo.com
May 24, 2024
May 28, 2024
This thread was updated on May 28, 2024
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PCB issue post AC Services

I had booked AC Service in the month of April'24 - Post that 10 Days AC colling was perfect, but i started facing colling issues in May '24 almost 20-25 Days after AC service done by Urban Company . So i logged my compliant for issues i was facing, Urban company arranged their technician who checked by AC and informed me that AC's PCB is not working . So I asked him to Repair it free of cost as my service has warranty and the problem is started...
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Biswas Supriya
May 20, 2024
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Address: Jamshedpur jharkhand

Ac was repaired last month, i booked the ac gas leakage service on Urban company (along with additional cleaning services), it charged me 3377/-
It showed a warranty of 2-3 years for gas leakage. But within a month only it is not cooling properly. I am raising issue on the application, but automated chat is coming and closing the ticket immediately, I am unable to contact customer support . This is really not acceptable from this company. Please provide exact customer support mail or phone no. urgently
Urban Company customer support has been notified about the posted complaint.
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    Nakul17
    May 12, 2024
    May 22, 2024
    This thread was updated on May 22, 2024
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    formal complaint against urban company: alleged fraudulent practices

    I am writing to formally lodge a complaint against Urban Company and its agents concerning fraudulent practices encountered during the service of my air conditioning unit. The specifics of the incident are as follows:On 10th May 2024, I reported an issue with water leakage in my air conditioner, which was otherwise functioning optimally in terms of cooling. An agent from Urban Company, Mr. Mohd Sohil, attended to the problem. Post-repair,...
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    K
    Kaju1523
    from Ghaziabad, Uttar Pradesh
    May 12, 2024
    May 12, 2024
    This thread was updated on May 12, 2024
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    Refund

    Maine AC thk krne ki service li thi...pr mujhse 8617 rs bh le liye aur na hi mera AC thk kiya...na hi mera refund kr rhe h...aaj 12 days ho chuke h...mehnat ke paise the...mere ghr mein aged log h...bimaar log h...bhyt dikkat ho rhi h garmi se...
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    H
    harishamker mandal
    from New Delhi, Delhi
    May 5, 2024
    May 10, 2024
    This thread was updated on May 10, 2024
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    Regarding ac damage by urban company

    We have taken AC service from Urban Company on 4th April, 2024. Service has done, but after servicing, we have facing AC cooling problem approx. 5-6 minutes means 4-5 minutes AC’s cooling working and 4-5 minutes AC’s cooling not working. So, we had called Urban Company to revisit since 17th April, 2024 to 28th April, 2024 at least 3 to 4 times. Urban Company did not able to find out the actual fault, but we had called to LG Company to...
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    archanapillai
    May 4, 2024
    Jun 19, 2024
    This thread was updated on Jun 19, 2024
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    ac service fraud

    Subject: Urgent Complaint Regarding Misconduct and Damage Caused by Urban Company Technician

    Ma’am/Sir,
    I am writing to express my deep concern and dissatisfaction with the recent service provided by Urban Company for AC servicing. On April 3rd, I scheduled a service request for the servicing of three AC units at my residence. The technician assigned to the task identified gas leakage issues with all three units for...
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    RAJAN KHULAR
    from Mumbai, Maharashtra
    May 1, 2024
    May 1, 2024
    This thread was updated on May 1, 2024
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    Split-Aircondtioner service

    My master-bedroom A/C was serviced by Urban Company on 13.03.2024 and the leakages were repaired by your Technician Anwar and leaked Gas was replenished by him.
    Last night the same A/C stopped cooling and we had a horrified niight.
    Complaint was filed and Your Technician Faizan is here today to attend the same.As per his observation, outer unit of split-ac has two leakages and the same was not opened by your earlier Technician.br...
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    K
    Khmehta4
    Apr 27, 2024
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    Hi.

    The Plummer said he needs to go get parts. He then asked me go make the payment of 7k for the parts.

    He came home with the parts said it was faulty and that he had to go back and get another part.

    He then never returned. My flush is still not working and I have paid 7000.

    Urban Clap help center app us absolute [censored]. I need to speak to a representative.
    Urban Company customer support has been notified about the posted complaint.
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      naresharya
      from Noida, Uttar Pradesh
      Apr 27, 2024
      Apr 28, 2024
      This thread was updated on Apr 28, 2024
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      Bathroom not cleaned but we paid full money

      Address: Suman Naresh Arya A1- 1402, Cleo County Sector -121, Noida U.P PIN - 201301

      Dear sir,
      we have taken the weekly bathroom cleaning service for 4 weeks. this is to bring in your notice that full payment was taken from us initially only.

      After giving three service, forth service was due on Tuesday 16th April 2024. but it is sorry to say that neither we got the service nor any refund on Prodata basis.

      so you are requested to provide one service or refund the amount on pro dada basis.br...
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      R
      Raur
      Apr 26, 2024
      May 3, 2024
      This thread was updated on May 3, 2024
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      AC gas leaked by servicing guys

      Address: Delhi

      I booked cleaning my split AC with Urban Clap. Today on 26th April 24 2 guys did the cleaning and before leaving they told me that gas is low in the AC and he can refill the gas in Rs 2000 and if I get gas refilled through UC it will cost me 2500/-. My AC was working perfectly fine before these guys cleaned it and now its not cooling at all. Faisal intentionally leaked the gas so that he gets more business from us. Faisal also gave his contact...
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      dangalsharma
      Apr 21, 2024
      Apr 21, 2024
      This thread was updated on Apr 21, 2024
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      Voltas Windows AC 1.5 Service done but gas leakage during service

      Address: EPT 44 ,P&T Colony Sarojini Nagar, New Delhi - 110023

      Sir,

      We booked service for Voltas Windows AC 1.5 on 19.04.2024. Engineer Mr. Shahrukh came and done service on 19.04.2024 but after service AC was not cooling and the engineer did not mentioned that AC gas is finished and he closed the service. After engineer came on 21.04.2024 and checked AC that AC gas is leaked.

      My complaint is that the Gas must have leaked during service on 19.04.2024 because before service...
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      Banerjee123
      Apr 11, 2024
      May 20, 2024
      This thread was updated on May 20, 2024
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      AC service not attending

      I have booked AC service at my home i.e House' no 286C DG2 Vikas Puri New Delhi 110018. My booking slote is 12.00PM to 2.00 PM on 11 April 2024. But nobody come at my home for AC service.
      I have already paid my AC service charges.
      So kindly provide your executive for AC service...
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