Urban Company — Air conditioner repair and gas leakage

Address: A-103 ; Old Gupta Colony, Near Vijay Nagar, Delhi - 110009

- 09th March'23 - A/C service was scheduled
The technician (Naseem) visited and informed about Gas Leakage in my window A/c.
I gave my consent for A/c repair and gas filling.
The technician charged for cooling coil repair 500 + Service 499 + Pin Valve 50 + Gas Filling 2500 at the end of the day, after completion of this job. (Apart from this he had repaired another A/c (split ac), currently I am discussion about window a/c only )

- After 9th March till 20th March'23, weather changed and feels like winter again, the A'/c was off for 20 days.
- A/c utilization started from 31st March
- 20th April, I found A/c stopped colling and there was ice freezing on cooling coil.
- I called the same technician (Naseem), he said he will visit tomorrow (21Apr'21), i suffered the whole night without A/c.
Next day on 21Apr'21 Naseem did not visit and not pick the call again.
- I connected with Urban company help center, they said they can't do anything because the service warranty was for 30 days only, and the warranty period lapsed.
- I explained that the A/c was not used due to weather conditions, but they said they can't do anything now.

How it is justified that just in 10-15 days after warranty time, the product stopped working.
- Don't the urban company want to know that what is the actual fault,
- Do the material used for repair was of low quality or good.
- Do the leakage is from same hole which was repaired by technician or from anywhere else.
- Can't they arrange a re-visit for fault checking.
- Generally, all the companies are giving warranty for 3~6 months.
On what basis the urban company fixed thirty days warranty in their policy.
Don't they have confidence of 3 months durability of their work.
What is the criteria of fixing these 30 days.

Invoice no. : UCIC[protected]
INVICE NO. : PIN[protected]
INVOICE DATE : 09 MARCH 2023

Name - Mukesh Malhotra
Contact - [protected]
Area - Delhi -110009