I have to advise that I obtained the services of your company for classic bathroom cleaning on today i.e. on 16.10.2023. Your Lucknow office assigned the job to one Mr. Shubham. As per T&C of your company as mentioned in the app and video in circulation he was suppose to remove all the stains of the floor and wall tiles. Removal of all the dirt of exhaust fan, basin, systern and pot. He was also supposed to shine the taps, shower and other accessories of the bathroom along with removal of dirts from the tile joints.
But I am constrained to state that he failed to do any of the above mentioned job properly despite my repeated request. Instead he hurriedly finished the job in half an hour and misbehaved with me. He said that all the taps of the bathroom are bad and it can't be cleaned. I then showed him another bathroom which was cleaned by your worker Mr. Ajay Gupta just one day back and all the tiles, taps, basin, and pot were shining like new ones . To which he said that the taps and other accessories of this bathroom are new where as the fact is this that both the bathrooms have same accessories and were constructed simultaneously.
He then asked me for cash payment and on my refusal he told me to make payment via google pay to a phone number provided by him. He even didn't ask for the code or giving a good rating to him. Surprisingly immediately thereafter I received a message for cancellation of booking and reassigning of the job to another person. Whereas the job has been done by him though in a very poor manner and played the trick. I have made him a payment of Rs.438 which includes GST of Rs.39 which has also been pocketed by him along with your charges.
I therefore request you to investigate the matter and arrange to refund my entire money or assign another person to complete the job. You are also required to report the matter to the police as he has pocketed the GST and your commission by falsely cancelling the booking. He was in my location which can be verified by tracing his location during the slot allotted to me.
I am also attaching the relative screen shots in support of my claim.
Attachment: Four screenshots.
Yours faithfully,
Subroto Roy Choudhury,
38-Ravindra Palli,
Faizabad Road,
Lucknow-226016.
Mobile no. [protected]
Was this information helpful? | 
We apologize for the less-than-ideal experience. Please send an email to [protected]@urbancompany.com with your registered contact details. Our dedicated team will prioritize your concern and work diligently towards finding a solution.
Regards, Team Urban Company.