I, Kumararaja, resident of Chennai, would like to lodge a complaint against a fraudulent activity that took place on 01st August 2024. I had booked a bathroom cleaning service via Urban Company, which cost ₹549.
The cleaning service man arrived at my home and denied performing the cleaning. Since he could not fulfill the service, I requested him to cancel it. At that time, I was out of my home and driving my bike, and my wife was handling my mobile phone.
The service man called my number and asked for an OTP to start the service. We shared the first OTP, but he said it was incorrect and mentioned that another OTP would be sent. As he said, another OTP arrived, which we shared with him. To our shock, he used this OTP to install the Urban Company app on his device, logged in using my number, and then canceled the service. This cancellation led to a penalty charge being imposed on my account.
This fraudulent act has caused me financial loss and distress. Furthermore, it raises serious concerns about the unauthorized use of my personal account without my knowledge. I am worried about the potential misuse of my Google Pay (GPay) or other financial apps, which could lead to more significant financial losses.
I request you to take immediate action against the individual involved and investigate the matter thoroughly to prevent such incidents in the future. It is crucial to ensure that such misuse of personal information and potential financial fraud is addressed promptly.
Please find the details of the booking and the contact information of the service man below:
Service Booking Date: 01 August 2024
Booking Amount: ₹549
Service Man's Name: Soundar Guna
Contact Number of Service Man: [protected]
I have attached all relevant documents, including the booking confirmation, payment receipt, and any communication with the service provider.
I kindly request you to register my complaint and take necessary action against the fraudster. I am available to provide any further information or assistance required for the investigation.
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