Urban Company — Refund not provided yet

I had booked few services on December 3rd. 2022. Agent arrived and worked on few services but have not completed all the services that I booked. Moreover her work was horrible. So I raised a request to change the Agent for an experienced one since the agent that worked in was a new agent from the company. However, after raising the complaint, customer service named ayush rajput declined saying we provide a new agent and you will have to continue only with the agent they provided. Since I did not like her work, and they did not wish to provide a new agent, i requested for a refund. Since then, I was being ignored and not been replied to. Horrible experience . Please solve this issue.