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HazarikaPapori
Apr 7, 2023
May 22, 2023
This thread was updated on May 22, 2023
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Payment not reflected inspite of payment being successful
I ordered a dress today morning 07/04/2023 whose payment was successful. My money was debited and transferred to Maysquare pvt Ltd. With reference no.[protected].But it did not reflect on urbanic site and they are still asking for payment and my order is pending on Proccessing even after 4 hours.
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Urbanic
from Gurugram, Haryana
May 22, 2023
Dear Hazarika,
We’re ordinarily known for our exemplary customer experience here. We hope you accept our sincerest apologies for your recent experience with us. We would like to fix this up for you💕 Please share your details with us at [protected]@urbanic.com
I had ordered wide leg jeans worth 887 from urbanic on 21st jan 2023 and returned it on 25th jan 2023 due to size differences. I paid via google pay. It has been over two months I've not received my refund of Rs 887.
+1 photos
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Urbanic
from Gurugram, Haryana
May 22, 2023
Dear Aditi,
We’re ordinarily known for our exemplary customer experience here. We hope you accept our sincerest apologies for your recent experience with us. We would like to fix this up for you💕 Please share your details with us at [protected]@urbanic.com
We’re ordinarily known for our exemplary customer experience here. We hope you accept our sincerest apologies for your recent experience with us. We would like to fix this up for you💕 Please share your details with us at [protected]@urbanic.com
Thanks and regards,
Team Urbanic.