[Resolved]  Vasanth & Co — Bosch washing machine faulty, Service no response

Address: 9D, A Block, Gothi Apartments, Sivaji St, T Nagar, Chennai 600017

Bought Bosch TL W/M WOE754S1IN 7.5Kg from Vasanth And Co North Usman Road branch, Paid advance and booked the machines on 08th July, was advised by representative that it will be delivered on 15th, so went to shop and completed the billing on 14th July, and received by Friday 16th July, delayed by a day. Then installation was booked on same date. Yet the technician came on 20th July - Which is 13 days from the date of booking. And on top of all this the machine pooped an error on its first run withing 5 mins. ERROR E3, called up the technician who installed that and he said there might be a fault with door due to transfer. And he booked the complaint on same date. I'm yet to receive an technician to resolve the issue. Its been already 16 days since I booked and still nothing has progressed. Very disappointed with the product. Kindly do the needful. What should I do now??? When I bought the rep advised that this machine is far better than what I had last, but the condition doesn't seem like what was said during the purchase. And the service from bosch till date seems pathetic.
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Aug 23, 2021
Complaint marked as Resolved 
Vasanth & Co customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2021
Vasanth & Co Customer Care's response
Dear Customer,

Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance.

Thanks & Regards
Customer care,
Vasanth & Co, Chennai.
 
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