Vasanth & Co — charged rs.1300

Address: 17, Periyasamy Lay Out, Rathinapuri, Coimbatore, Tamil Nadu, 641027

I bought an Air conditioner from dealer vasanth & co, 100ft road, coimbatore on 30 Mar 2019.
Invoice bill amount is Rs. 31, 000. (Invoice attached for reference)

I bought this through Bajaj finserv emi card. They said zero percent interest at an emi of Rs3875 per month for 8 months. ( Emi loan details and invoice I have attached)

Now comes the problem, then the Bajaj finserv employee charged me Rs.1300 separately as processing fee. I asked for bill. He said that will be included in your Bajaj finserv loan statement. (Just like last time) I quarreled with him that I need a separate bill. But he said their "system" doesn't allow to include processing fee in their bill.

I have no other choice I paid Rs.1300 without bill and bought the product.

Later I mailed Bajaj finserv customer care regarding the same. They said their employee would never charge anything like this. So I asked for refund. Now comes the part. Now their customer care asked for bill or receipt to proceed further!! I said I have no bill. They asked me to go to the dealer place and ask for refund if they refuse to pay back, they asked me call the customer care and they will make them pay.

When I go there today, Bajaj finserv employee Mr. Vignesh was attending this problem and he said it is included in the statement.

He said that there is section called

Interest paid by Mfgr./Dealer upfront = Rs.2958

He said this is the processing fee that they are mentioning earlier. They spit up this amount and customer has to pay 1300 for this.

I have 2 questions:

1.How come "Interest paid by Mfgr./Dealer upfront " was supposed to pay by the customer?

2. Even if it's paid like that where is my invoice bill stating it as the interest charges?

I need answer for these questions!

So I was cheated by the dealer and Bajaj finserv. This is not only my story. They literally charge every customer like this! I hope RBI/CEPC would take serious action in this as this is happening 2nd time to me. And I'm sure it will happen like this again and again unless otherwise you take this on a serious note.!

Regards
Varatharaj
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