[Resolved]  Vasanth & Co — complaint regarding a/c fixing by sri velan enterprises

Address: Chennai, Tamil Nadu, 600061
Website: ULLAGARAM SHOWROOM

Sir/madam,
Today from sri velan enterprises i got call regarding fixing of a/c they informed me all things and all charges. Staff named d. Ambeth kumar while fixing a/c informed whether if iam buying 3core wire they are not gaurantee for the a/c if and then i bought wire which he ask he will not fix as he wants letter from me. Secondly he asked me whether to fix new outstand i told already the old stand is there fix in that for that also they charged me 250 rupees iam so upset they cheated by charging. When i called the staff of sri velan enterprises in the number [protected] they also talking rudely and asked me to pay with out informing the charges.

Hope this was first time i visited vasanth and co and bought a/c that also recommended by my friend, if your fixing enterprises are behaving like this hope in future your bussiness will be affected.
If my problem is not solved, in future me and my friend will jump to some other dealers for future purchases.

My bill number [protected] dated 16/03/2018
Daikin split 1 ton a/c

Thanking you
Selvaraj
[protected]
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Apr 27, 2018
Complaint marked as Resolved 
Vasanth & Co customer support has been notified about the posted complaint.
Verified Support
Mar 17, 2018
Vasanth & Co Customer Care's response
Dear Sir, We are very sorry for the inconvenience caused. Have forwarded your concern to Daikin service head for immediate action. Will update you status shortly.
Verified Support
Mar 23, 2018
Vasanth & Co Customer Care's response
Dear Sir, Hope concerned person from Daikin spoke with you and sorted out your issue. For any other assistance required, please contact our customer care at[protected] or write to us in "[protected]@vasanthandco.co"
 
5 Comments

Comments

Dear Customer(bhura lal),

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number and complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on :[protected]
Dear Customer(bhura lal),

We are still waiting for your response. Please share your complaint/contact number and complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on :[protected]
Dear Customer(bhura lal),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on :[protected]
Though i purchased VOLTAS 1.5 T Ac from you more than a year ago, i was informed during subsequent service that installation was not done properly.

How do you ensure that these kind appliances are done with proper installations?

Do you expect Customer to spend 30000 to 40000 every two years by installing wrongly?
Have purchased Videocon TV LED 32inches 18months back in tambaram branch. I have missed my bill copy.
Kindly request you to provide the Biĺl copy of the product.
Billing name: Karthick. C
Billing contact no: [protected]

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