Vasanth & Co — Customer Service is not well

Address: Karur, Tamil Nadu, 639005

Karur branch manager is not responding well,
Actually we bot one video-con washing machine automated on 19/10/2015 as a gift to my sister but its functionally not working properly and the waters are not drain after finished the washing.The problem is still we din't receive any service boy regarding this .???we informed more about our products fault, he is using unnecessary words to us.we have a warranty also but no use so more disappointed .

Please help me on this as soon as possible.

Regards,
Premkumar