[Resolved]  Vasanth & Co — Delay in delivering project

Hi

I brought a Carrier split AC from vasanth and co. Sivakasi branch on 13-Mar-2021. I opted for the carrier Ac instead of the Blue star model which I had plans to buy because I was promised that carrier AC is in stock and will be delivered on the same day and installation will be done by Sunday (14-Mar-2021). The AC unit was delivered on Sat itself but the technicians did not turn around on Sunday. After contacting the store they came on Monday (15-Mar-2021) evening for installation. After almost 2 hours of installation they found out that the outdoor unit of the AC will not work as there is no GAS in the compressor. The AC was not installed. I went to the store and was promised that they will replace the outdoor unit, which I requested to be done by the same day however the representative in the store promised that it will be delivered by tomorrow morning that is Tuesday (16-Mar-2021). However, it has not been delivered yet. When I contacted the store they said it is on the way.

I brought CARRIER AC because the store promised it can be delivered and installed by next day. If not for this promise I would have brought the Blue star model itself which I had plans to buy. I needed the AC to be installed on an emergency basis and it is now delayed because of the False promise and negligence from Vasanth and Co-Sivakasi store side.

I request you to look into this issue and give an amicable solution as my first experience with your outlet has turned out to be a sour one. I can not recommend any of my friends or relative to your shop with this experience of mine. Looking out for a genuine reply from your end.

M Chidambaram