[Resolved] Vasanth & Co — delay in replacing damaged product

Kalai K.P

from Chennai, Tamil Nadu

Dec 24, 2018

Address: Coimbatore, Tamil Nadu, 641037

Sir

I have purchased panasonic washing machine and whirlpoorl refridgerator on 16.12.18 from vasanth & co store located at opanakara street coimbatore and it was delivered to my address by vasanth &co. After 5 days a techincian from whirlpoorl has come for installation of refridgerator. And its done. Since its more than 5 days no technician came from panasonic for washing machine instalation i have asked to whirlpoorl techinician for instalation. And while trying to install the machine we have found damage in the product. And i complained to customer care immediately. But they are not taking any serious step in replacing the product. Kindly help us in this regard

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Jan 26, 2019

Complaint marked as Resolved

Vasanth & Co customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

Vasanth & Co Customer Care's response Dear Sir, We are very sorry for the inconvenience caused. Kindly share us your bill no of purchase to our official mail ID "[protected]@vasanthandco.co", so that we can check and provide immediate solution on the same.

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Comments

R Prabhu

from Chennai, Tamil Nadu

Jan 3, 2019

Hi this is prabhu from chennai we bought samsung tv on 14/11/2018 in kumbakonam branch. the tv perfectly all right but they did not give a gift samsung home theatre and thangam rice box till now every time i have called the showroom but they did not give a proper response so pls resolve the porblem