I had purchased a refrigerater from Vasanth & Co through their exhibition in Chennai Trade Centre on 13-Mar-21.
While purchasing they were so active and promised us that it will be delivered by next day. However its not yet delivered and the worst part is they keep giving fake promises that it will be delivered by today, tomorrow and keep routing us to different people. Everyday they tell us new stories like stock is not there, there was issue in their systems, there are issues in delivery, company person issue etc
If you can't deliver by a day or 2, these reasons make sense but its almost 10 days. If a particular product can be delivered only after 10 days then it should be informed to the customer while selling itself, then if it is upto us to bear the timelines or not. But they make all kinds of commitments to sell the products and then give us this new stories everyday. Even a manufacturing of a new fridge will not take 10 days but the delivery from a godown is taking this long is not digestable. If we customers pay after 10 days of delivery, is that accepted. We have to pay the moment we order the product. I particularly bought from vasanth & co since I thought to be good reputed dealer and service would be good, but now I regret my decision and will never ever recommend anyone. No point having name & branches, its better to buy from small dealers who's service is much better. Was this information helpful? | 
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