Vasanth & Co — Dictating terms on delivery fee & insisting only on door delivery even when we request for direct pick up from the store

Address: 100 ft road, Coimbatore

I choose not to avail their door delivery service as my office is nearer to Vasanth & Co branch. It was billed on my residential address. The air conditioner that I am buying is for my office. They are adamant that it can only be door delivered to my residence at the cost they quote and I have to arrange my own transport to my office which doesn't make any sense. It is a crime to waste money, time & fuel on this. They are telling that it is a rule and I have to oblige. I am shocked and surprised. Can someone dictate terms like this on any consumer and loot his money and also trouble him like this. The product is financed by kotak bank. Both the bank executives and vasanth & co executives are exhibiting arrogance here and playing delay tactics in delivering the product. Vasanth & Co executive was openly declaring that it will be delayed by another three or four days. FYI, I have made the down payment day before yesterday and completed the documentation processes yesterday itself. They also claim that it is an instant loan :). The bank and Vasanth and Co are behind the delivery charges which is unacceptable and unwarrantable. Kotak Finance Appn. No: CD20688095. Date of down payment: 8th of April. Branch - Vasanth & 100 ft road, Coimbatore.