Hello. I had bought a Samsung 7Kg washing machine from Tambaram (East) branch yesterday (8/1/23). I was informed that my product will be delivered by/before today (9/1/23) evening.
We waited all day till 7pm at night, but still the order never got delivered and we didn't get any intimation from the delivery personnel neither from Vasanth and Co.
My father who ordered and paid for the item (on person, in the shop), called the Tambaram branch to ask for the update. He was told that "the product will be delivered". That's it. My father asked for further details, about delivery person's contact number, but the Vasanth and Co. manager blatantly ignored my father's question and didn't reply, nor did he cut the call. My father asked the question, tried to converse with him, but the manager fully ignored him without any sort of acknowledgment for our queries. We were dissatisfied, but we decided to wait for the item to reach us.
Time: 9pm. No call or sms or any sort of notification from Vasanth and Co or the delivery people. Our family usally close and lock our house to sleep by 9pm. But without having any idea about where the item we paid for is currently, and whether we will get our item safely (it was a substantial amount we paid for the item, given the state of our family economy is in right now), we were afraid and stayed up to get any sort of message or call from the delivery person or Vasanth and Co.
Time:9:34pm. After waiting for almost a day and a quarter from ordering our washing machine, we finally got the call from the delivery person. He said "he's calling to deliver" and asked for directions. I was hoping everything would end well, we will get our item and we could finally sleep in peace.
But, we were wrong.
The delivery person and the driver, two were there. I am not sure who it was, either the guy who carried and placed the washing machine to our house, or the driver who came after him to our house, but that person was rude to me, my mother and father.
Firstly, he demanded Rs.250 as delivery charge and said "you must have been informed by the Vasanth and Co to pay us Rs.250 while during delivery", which, they did not tell us to pay any money. And I informed the same to the delivery guy/ driver. I also showed my receipt that I received after paying for the washing machine, and I showed them we have already paid Rs.100 as delivery charge. It is clearly mentioned in the bill invoice that we have paid for delivery. But these people kept asking for extra money, and wanted us to call the Vasanth and Co.
I called Vasanth and Co but the manager I talked to earlier didn't pick up the call even after several tries. The delivery guy seemed to have connected with some personnel (I'm saying "some", because I am not sure whom he contacted), and gave me the phone to talk with that person. That person kept asking us to pay whatever the delivery guy is asking for, and that they have informed us about the delivery charge we have to pay. I was perplexed. I immediately mentioned about the payment we had done yesterday where we have already paid for "Delivery Charges: Rs.100" as stated in the bill invoice we received. And the answer we got was, "just ignore that bill and pay the amount". I was again perplexed by this statement.
This went on for much longer as both me and my father talked to the person on phone for several minutes but he kept repeating the same and asked us to pay the amount. All while this, the driver or delivery guy, one of them started to get noisy. He started complaining about how "we are the ones who wanted to get our item delivered after his call for confirmation", which is a lie, as he never asked me"if I wanted to get my delivery right now". Though it doesn't matter as who would say no to get their order delivered? Being illogical like this, he also kept complaining about the roads and delivery, and even blamed us for all of this. What did we do? Is it our fault to order from Vasanth and Co? Actually, right now as I write this, I do feel like that. I regret all this. The delivery guy or driver, the person who was rude to me, started shouting at my mother, who was already sick today. The man kept shouting inside our house and kept repeating the same lines again and again. He looked threatening, and wouldn't leave even after we asked him to do so, as they have given the item we had ordered and paid for. He still didn't and kept repeating the same stuff again and again and was literally shouting at us because we asked him "why are you so late, we have been waiting without any sort of information?".
He was so mad because we asked him about his tardiness!
Is it not my right as a customer who had paid and had been guranteed by the seller that the item would be delivered before evening? Is it not my right to ask and complain?
They demanded extra money on top of all this!
We asked the person on phone (the person from Vasanth and Co we were asked to talk to, by the delivery guy), and after several minutes he finally came to a finality and said "just give him some money". He went from "you have to pay the delivery charges" to "give him some money"!
This was so stressful for my family, hearing these men demand and lie to us just because they want us to pay money. We asked for a slip for the amount they are demanding, but they outright denied and said "no, we won't give any acknowledgement slip or bill".
They demand us money, but won't give the proper bill for the money we pay? What is this? We said "no, we are not paying". And we didn't pay, but we did pay with our time, energy and most of all our dignity, as the person kept shouting out vulgar words as he walked back on the road. It was humiliating, and we were afraid, my mother was afraid when the person didn't leave our house even after we asked them to leave several times. While I did record some of the incidents mentioned above, with my phone, I was afraid most of the time and wasn't able to.
I just wanted to file a complain about my horrible experience with Vasanth and Co. and their delivery service. We used to buy most appliances for our house from this company, for more than one generation. And I think we have learnt our lesson, and there is finally a time for change. Thank you for listening to my story. -Udaya
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