[Resolved] Vasanth & Co — everest water heater

Sumesh Viswanathan

from Puducherry, Puducherry

Oct 8, 2017

Address: Coimbatore, Tamil Nadu, 641000

Website: www.vasanthandco.co

Dear concern, i purchased an instant water heater on sep 16th 2017, (Bill# : 0174093) at coimbatore tatabad branch. I asked the rep to test the product which was denied since it was completely packed. When i tested at home it didnt work. So again i had to bring it back to showrrom service. When i asked for replacement, i was told it can only br serviced and took 5 days to return back the prodyct. After 1st service, it worked for 3 days and then back to square one. Its not working again. I called the concern, i am not getting proper response.
Before i thought if purchasing from vasanth & co. I got only negative feedback from friends, but i wanted to prove them wrong, but things are going on wring side. I hope the concern will take my complaint and will look deep to fix. Vasanth & co will hav to value its customers.

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Nov 21, 2017

Complaint marked as Resolved

Vasanth & Co customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

Vasanth & Co Customer Care's response Dear Sir, We are very sorry for the inconvenience caused. Kindly provide us your 14 digit bill number, which will be helpful for us to resolve your concern.