[Resolved] Vasanth & Co — fraudulent sales @ tirunelveli wrong commitment

NellaiBala

from Coimbatore, Tamil Nadu

Nov 5, 2017

Address: Tirunelveli, Tamil Nadu, 627006

Bought samsung fully automatic washing machine model wobble wa60m4300hd/tl on 02.10.2017 @ tirunelveli. Show room sales man given commitment that the machine will restart from where it stops after power failure and restart if the door is not opened.. On 28.10.2017 after visit of third complaint samsaung service engineer confirmed that this model is not having that restart feature. To complaint the same to your show room, that particular salesman, team and manager simply denied that we haven’t given any such commitment about that machine.. And added no samsung will have this feature.. Not ready to exchange or replace even if we are ready to pay the difference.. Because it's just hardly less than a month.. Poor service..

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Dec 16, 2017

Complaint marked as Resolved

Vasanth & Co customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

Vasanth & Co Customer Care's response Dear Sir, We are very sorry for the delay in replying your complaint. Kindly let us know whether your concern still exists or resolved. If not solved, please forward your complaint with your purchase bill no to "[protected]@vasanthandco.co" immediately.