Vasanth & Co — Fridge door not in proper condition

Address: No.116 kalakriti apartment, manoharan street, chendurpuram, kattupakkam, chennai -600056mchennai -

We have purchase new fridge at march end and your porur branch they deliver product by that time door was not grip we ask service technicians he said it will be get grip after getting cooled but it was not grip due to lockdown we able to connect service people becoz we were stucked out of station again back to chennai we started using fridge by this time also we didn't get grip on door complaint registered technicians checked 2 (Days) but problem was not arrest we don't think product was not new... It may be refurbished product how come new product door become with grip??? We need replacement for this