Vasanth & Co — hitachi a/c 1.5 ton defect product delivered - vasanth & co asaripallam branch, nagercoil

Address: Kanyakumari, Tamil Nadu

Website: vasanthandco.in/kanyakumari

Dear concern,

We have purchased hitachi split a/c 1.5 ton 24th april
2017 from vasanth & co asaripallam branch, nagercoil. The installation was completed on 26th april 2017. From the day a/c connected it is not cooling enough to room and keep on running without cut off.

As i am working in out of station, i moved to bangalore with in 3 days. Further to the problem identified we have raised subsequent tickets on
1st and 2nd of oct 2017. A/c service technician visited and informed:

1) gas leaked, so came to fix the leak and refill - on day 1 (On oct 3'rd)
2) gas is leaking and not able to identify leakage place. So removed both indoor and out door unit and keep it in outside to take it to their service office - day 2 (On oct 4'th)
3) no one come and take a/c for last 1 day. Still it is in outside. As they requested we are ready to pay transport expense.

For all these communications no proper response from both hitachi service and vasanth & co dealer. I am trying for almost 5 hrs to connect asaripallam branch manager, everytime new person attend the call and fed up with explaining above details.

We purchase a/c and still we are suffering in hot and watching it in outside of our home when they come and collect.

Our money and time is not valued from both vasanth & co and hitachi.

We are highly disappointed with the hitachi & vasanth & co service.

We request you to replace the complete unit with new air conditioner without any complaints as soon as possible. We are ready to pay extra if needed.

Please help & suggest on this issue.

Regards,
Thanesh - [protected]