[Resolved] Vasanth & Co — I'm complaining about the service of your pollachi branch

Michael Anto Disouza

from Chennai, Tamil Nadu

Apr 18, 2018

Address: Coimbatore, Tamil Nadu, 642001

I have bought ninja 27 air cooler from ur branch in pollachi.. There was no proper explanation or detail given to me about the product. Instead of that they gave me an false statements about the product. And there was no proper demo shown to me. They just showed me where to pour water. On and off.. They didn't tell me how long does the effect stays. When i reached my home and used for one hour i was totally disappointed.. So i called them for an enquiry and an employee there who told his name was prabhakaran spoken very rudely and insulted me and my sister.. I strongly need an action against this bad customer service o[censored]r pollachi branch and i need to know what action will be taken against them.

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May 27, 2018

Complaint marked as Resolved

Vasanth & Co customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2018

Vasanth & Co Customer Care's response Dear Sir, Vasanth and Co values its customer. Customers are the bedrock of our growth and success. And our staff are trained to treat our customers with utmost respect. When being the case a complaint of the nature reported comes to us as a great shock while we strongly believe that the complaint will have no basis at all, still we will make a thorough inquiry of it just because a customer of ours has made the complaint.