| Address: 638002 |
| Website: www.consumercomplaints.in/new_complaint |
Dear m/s vasanth & co owner,
Last monday (02. May.2016), me & my family went to vasanth & co trading in erode branch @ 7.20pm, and place the order on whirlpool dc 205im powercool premium grey titanium (Last piece) for my sweet home, i am instruct to the one of the salesman (Anand) that i will take the fridge on next day,
After an hour a call came from vasanth & co that my order unit having fault,
Immediately i rushed to the store to check physically, i am shocked the unit is not their, the same unit was sell to another customer. I asked to mr. V. Ramakrishnan erode branch manager about the issue, who called me & why they saying like this??? He cannot answer to me, because the salesman are left the store.
Next day we again when to store as per manager request, the salesman n. Mathialagan (Representative of whirlpool), he has 10 years of experience and doing maul practice, he knows very well about the stock (It was the last piece),
First the unit order is placed to me as per bill no.[protected] and it was confirm by the vasanth & co employee, but mathi make a false part description on the second customer bill like below whirlpool dc 215im powercool xxxx xxxx xxxx,
And delivered whirlpool dc 205im powercool premium grey titanium (Last piece)
Last 10 days my old fridge voltas is not working properly, my unit is 20 years old, in market voltas is no more, so i trust vasanth & co trading, but your salesman done a blender mistake,
Please take a action on him and kindly provide me a new unit for my house.
Behalf
S. Thiyagaraja
[protected]
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