[Resolved] Vasanth & Co — Low Product Quality - Irresponsible Speech

Radhakris145

Jan 31, 2024

Address: Salem

Hi,
I have purchased Sony Home Theater System by 28th Jan 2024. While product installation I am not satisfied with sound quality. I asked to return the product to Vasanth & Co and they told me to surrender the product.
After reaching Vasanth & Co with the product and they told we are taking the product back and the sales person and manager speech was informal and rude.
As per the Vasanth & Co refund policy says as "We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind."
Also I ordered mattress with same bill still and I paid the amount for mattress. But still it's not delivered to me.
Kindly take necessary action against showroom manager regarding his irresponsible and rude speech and I request you to get the product and refund my money.

I attached Vasanth & co refund policy in attachment.

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Jan 31, 2024

Complaint marked as Resolved

Hi, I have purchased Sony Home Theater System by 28th Jan 2024. While product installation I am not satisfied with sound quality. I asked to return the product to Vasanth & Co and they told me to surrender the product. After reaching Vasanth & Co with the product and they told we are taking the product back and the sales person and manager speech was informal and rude. As per the Vasanth & Co refund policy says as "We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind." Also I ordered mattress with same bill still and I paid the amount for mattress. But still it's not delivered to me. Kindly take necessary action against showroom manager regarding his irresponsible and rude speech and I request you to get the product and refund my money. I attached Vasanth & co refund policy in attachment.

Vasanth & Co customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2024

Vasanth & Co Customer Care's response Dear Customer,

Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance.

Thanks & Regards
Customer care,
Vasanth & Co, Chennai.

Feb 04, 2024

Updated by Radhakris145 My complaint is still not resolved.