| Address: SOUTH USMAN ROAD , T NAGAR |
I have purchased Samsung 65 inch QLED TV at South Usman road Vasanth & Co branch on 22- Oct - 2021 . ( 2 months going to complete)
Bill Number: [protected]
During that period Samsung offers Sound bar free gift model HWA550 and 3 Years complete TV Warranty # Diwali offer sale .
So that only I purchased TV in Diwali Festival offer .
During purchasing TV at Vasanth & Co service person Mr.Kumar has told with In 7 days you will receive gift sound bar, Mr. KUMAR as said we will order soundbar from samsung and once recieved we will notify you.
From the date of purchase I only contacted Mr.Kumar Vasanth & Co service person, but i never received single call from South Usman road shop sales person for the Soundbar gift .
This is very very worst response from Vasanth & Co .
Kindly treat customer as customer.
If you could have been told the Samsung Diwali offered sound bar will take more than 2 months to get means I never purchase the TV from Vasanth & Co.
For the same I complaint to Vasanth & Co customer care in corporate office, but the response is same .
Mr.Marriyappan from Vasanth & Co Corporate office person i called and confirmed the Sound bar is received and you and collect by last Friday 17 Nov 2021, so that I visited personally to get the sound bar .
But while visiting only TV Serial number is matching in Vasanth & Co SAP system and now they are saying again 1 week need time to get the sound bar from samsung .
Since Samsung Promotor need to approve the serial number.
As per Vasanth & Co feedback without Samsung promotor the TV was sold, so there is delay in approving the gift .
Kindly take necessary action to deal Customer as Customer .
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